Vincent Lopes

Career in IT

Company: EDS an HP Company (November 07- April 08)
Position: Technical Support Associate
Main Tasks:
• Support server, network and desktop hardware, software and applications.
• Remote Management of Clients Servers / Desktops.
• System Administration for active directory, user account management and exchange Server .
• Troubleshooting of Operating Systems, Antivirus & other software .
• Troubleshooting and Setting up Email on Blackberry Devices.
• Management of Local & Network Printers.
• Client side Configuration/Installation and Troubleshooting of Outlook Express/Microsoft Outlook & other application software such as Citrix ,ACF 2 ,Siebel, TN3270 Rumba & SOCS.

Company: NIS (Natekar InfoTech Services) (May 08 – March 10)
Position: Group Leader (Technical Support )
Main Tasks:

• Providing 24/7 technical support to our client’s sites.
• Support server, network and desktop hardware, software and applications.
• System Administration for active directory, user account management and exchange server.
• Remote Management of Clients Servers / Desktops.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory and disk partitions as required.
• Maintain data center environmental and monitoring equipment.
• Develop and maintain installation and configuration procedures.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, and reviewing system and application logs.
• Attending to escalated complaints received by clients and resolving them promptly.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted Constituencies.
• Analyze log files (system, database, applications) and create meaningful reports for management.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure , add new services as necessary.
• Submit weekly performance reports for data center devices.


Company: Royal Goan Beach Club – (March 10 – Feb 12)
Position: Sales Manager
Main Tasks :

• Explain to clients the benefits of Holiday Ownership.
• Increasing of client database.
• Design Brochures , Banners , Gift Vouchers for Royal Resorts.
• Negotiate pricing & closing deals with clients.

EDUCATIONAL QUALIFICATIONS
B.COM Completed in 2007 from St Xavier’s College, Mapusa, Goa

H.S.C Completed in 2004 from St Xavier’s Higher Secondary, Mapusa, Goa

S.S.C Completed in 2002 from St Britto’s High School, Mapusa, Goa

MCSE 2003 , MCITP 2008


(MCP Transcript Sharing ID – 821789 / Access Code – 06432040)