IT Infrastructure Manager
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Education: 4
Experience: 17 years
Relocation: Yes - Internationally
Career Objective
Senior IT Manager Position
Proven Technical & Management Expertise in Career Spanning 17+ Years
Project Management / SLA Management / Network and Security Management / Budgeting / Service and Change Management / Datacenter Management
Professional Experience
Managing IT operations in Manufacturing (Lafarge Emirates Cement 4yrs) and Retail (Axiom Telecom 9 yrs) in Global Organizations based in the UAE.
Holder of CISA and PMP certifications which I have utilized to create Audit Compliance of IT operations, KPI measurement and analysis of Services and Team ,Developed operating and configuration manuals for all systems.
Implemented IT Services Continuity for Business critical procedures at Lafarge.
Upgraded services and productivity by defining and deploying SLA/Performance Management process, Collocation of Servers and ERPs in DIC Datacenter supporting more than 800 users for Axiom Telecom Lower Gulf Region.
Implemented IT security, system policies and follow up on the Risks eradication on monthly basis, which has led Lafarge Emirates Cement to be ranked as the best in the GCC in security Management.
Eductation
B.Sc. (Computer Science) at St. Josephs College 1992, Bangalore, India
Certification
PMP Project Management Professional
CISA Certified Information Systems Auditor
Microsoft Certified Systems Engineer (MCSE-Windows NT)
Additional Information
Pursuing MBA in Mahatma Gandhi University 2012, Dubai UAE
COBIT Training Program Protiviti from ISACA
ITIL Training Program Protiviti from ISACA
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