IT Professional with 7 Years Experience

Career objective include Information Technology (IT) management with a core focus in managing Server/Client systems and applications, IT networks, technical support, and customer service.

Pharmaceutical Services Corporation, Singapore
May 2011 – Nov 2011
IT Administrator

- Performed routine tasks that includes system checks, backup, administration and support of email and systems including monitoring and maintenance of servers and networking equipment
- Provided end-users desktop and laptop support, troubleshoot system hardware, software network and all computer-based systems
- Ensure high-level of security, efficiency and stability of network infrastructure
- Prepared documentations, network diagrams and maintained system standards and inventory

1-Net Singapore Private Limited, Singapore
Jun 2010 – Apr 2011
Systems Engineer

- Provided 3rd line system and service support for all managed systems and day to day service provisioning for all hosted systems
- Facilitated 24 by 7 standby as a technical support for 1-Net’s infrastructure and services, troubleshoot and rectify any customer’s issues, and perform quarterly enhancement maintenance to existing network components
- Maintained and managed the Exchange Server for the e-mail hosting customers
- Prepared incident reports and Disaster Recovery procedures

NEC TOKIN Electronics Philippines Incorporated, Philippines
Nov 2004 – Mar 2010
IT Engineer

- Performed network infrastructure support including installation of new servers and enhancing existing server architecture and storage
- Provided technical support, troubleshooting and resolving trouble-tickets
- Performed backup and redundancy processes for servers
- Worked with IT Team, software vendors, third-party suppliers and business personnel

B.S. in Computer Engineering, Adamson University, Philippines, 2004

- Enterprise Risk Management (MediaCorp, Singapore, February 2011)
- People Management Principles (MediaCorp, Singapore, October 2010)
- Windows 2008 Server, SQL Server 2008, Visual Studio 2008 (Microsoft, Philippines, April 2008)
- IT Strategic Planning (Olivares College, Philippines, November 2003)
- Computer System Training (AREN Computer Services, Philippines, April -May 2002)

Career Profile
- Migrated server into an online file storage using Cloud computing.
- Conducted company-wide network rewiring, which improved operations and lowered costs by providing more stability, reliability, and improved maintenance
- Achieved compliance with Sarbanes-Oxley audit by implementing successful IT policies and procedures
- Installed and implemented WINS, NTP, and WSUS to automatically update security patches, which lower operational costs
- Migrated 5 file servers into one using IBM x3250 machine, which lessened power consumption, enhance file server capabilities, and reduced operational costs
- Implemented FSecure Antivirus software to all servers and workstations as part of strengthening the security of company resources against viruses and malware
- Installed Active Directory and MS Exchange 2003
- Provided 3rd line system and service support for all managed systems and day to day service provisioning for all hosted systems
- Managed technical support for infrastructure and services, customer troubleshooting, and IT network components
- Managed IT systems by planning and executing the installation, configuration, and testing of PC and Server hardware, LAN/WAN networks, operating/system applications
- Managed IT system redundancies for data backup/recovery operations