Human Resources

A responsible position in a reputable Organization, whereby I can utilize my abilities and educational background and enhance my experience.

Previous Work Experience:
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03/09/2009 - 30/11/2009 – Nation Tel.
Title: Telesales Representative.
Country: Smart village – Sixth of October.
Description: Outbound calling Business owners in UK for Sales purposes.

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12/2009- 02/2010 – EcoMan Consultancy & Training Co. L.L.C
Title: Marketing Specialist
Location : Sixth of October.

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03/2010- 12/2010 – Vodafone (New Zealand)
Location : Sixth of October_ Sixth Horizon.
Title: International Accounts adviser
Department: Customer Care 'New Zealand'
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1/2011- present - Sykes company

Location: Smart Village – el Maadi
Title: International Account Adviser "UK"
Department: CIC "customer information center" a project for Sony technical support team.

Educational Background:
Universities
University: Ain Shams University
faculty:Al- Alsun
Grade:Good
Graduation year: 2009.
Major : Italian literature and translation .
Minor : English literature and translation .

High School:
High School Name: Hafez Ibrahim Experimental Language School.
Grade: 93.5 %
Graduation Year: 2005.

Dear All,



I'm really excited just to apply in such reputable organization in a position totally related to my current career. I've been working in the field of Marketing and Customer Service for three years now. I have enough experience in team work, achieving team targets, working with professional management to create purposes and shaping the future. I do have very good command of English and multitask operations. Total control of the call flow and quality and assurance guidelines in order to have the customer satisfaction which our main target. I hope my words finds you well and hope to hear from you soon.



Best Regards,

Hend Ali