i have essayed various roles in the corporate sector. I have worked as Customer Support Executive, Quality control leader, Trainner and Administration

To join a visionary, innovative and empowering organization and to have a career with enough challenges and opportunities to prove my capabilities, using my talents and experience along with my academic and professional abilities.

Cambridge Education Institute - Dubai
Duration : July 15th to October 2011

Job responsibilities : Responsible for monthly in-house target for each PMP of 25 entries
Developing the team with required skills and training
: Develop sales & marketing strategies for all programs
: Daily initiation, planning, execution monitoring and control of
achievement of daily targets.
: Ensure global standards of quality are met for the company services.
:In-charge of daily running of the institute in collaboration with the
the sub-ordinate team and the management

Organization : IBM Daksh Business Process Services Pvt Ltd (India)
Duration : December’02 till March’2010
Company’s profile :It is a leading Contact Centre/BPO that deals in International Sales, Data Entry and Customer Support.
Designation : Worked as Customer Specialist / Quality Lead
: Promoted as Sr. CCS effective Dec’03
: Promoted as Quality Lead effective Aug’2006
Clients/Projects : Citi Financial Mortgage / Citi Mortgage
Job responsibilities : Customer Service/ Quality Control



Organization : Renasonic E-Solution Ltd (India)
Duration : Jan’02- Nov’02
Company Profile :Contact Centre/BPO that deals in International Sales, Data Entry and Customer Support.
Designation : As Business Facilitator, operations
Clients/Projects : AT&T, Unifund, Sprint ect….
Job responsibilities : Business to Consumer Sales
To make outbound calls to American customers and sell AT&T products and to meet the daily target.

• Graduate from Delhi University (Arts): Completed in the year 2003 through correspondence.
• Xth and XIIth done from Sanjay memorial public school in the year 2000, CBSE

• Certified on Customer Service Training in 2008 (IBM): Organized by the Citi Financial Mortgage (US Clients) In Mumbai. Issues tackled; Customer service, different channels of communication used in customer service and their areas of application and how to deliver 100% customer service as a customer service personnel.
• Feedback and Coaching: Developmental training held by training department in IBM.
• Personal Conduct Training: Developmental training held by training department in IBM
• Email Etiquettes: Developmental training held by training department in IBM

Professional Achievements:
• Celebrating the journey- for unrelenting support and contribution to the growth and success of IBM Daksh.
• Star of the Quarter- for showing maximum improvement ((July 2003-September 2003)
• Excellence in Quality- for dedication towards work. “Delighting the customers.”
• BFI Beacon Award- for delivering exceptional performing during the period July 2004.