Contact center Manager
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Education: 2
Experience: 8 years
Relocation: Yes - Internationally
Career Objective
A customer care/Sales/contact center Manager position in an organization seeking to streamline and standardize business processes to improve effectiveness, provide global reach and excellent service to customers
Professional Experience
To manage and plan customer service department.
• To direct administration staff.
• Manage and plan staff development and training.
• To develop, apply new styles in customer's relations & best way to serve both sides the customers to get satisfaction & the company to get good bounce.
• To Manage and Assure the service support between technical & customer Service department.
• To arrange a good relations and communications with the customers who are balance the cost and quality.
• Development of applications that cover the department & the company aims.
• Member of the company HSE (Health, Safety and Environment) committee.
Processes outbound activities for customer sales/ retention and manages all written & electronic outbound communication to customer (letters, e-mails, SMS). Performs outbound calls for customer sales/ retention in cooperation Contact Center Services (if required). Provides professional guidance and support to subordinates in carrying out the assigned functions
• Holding outsourcing project for samatech.
Managing outdoor sales for direct sales.
*managing in source call centers of governmental sections in Oman, such as Muscat municipality and ministry of manpower.
*dealing with outsource accounts to obtain stability for managed projects.
Eductation
Education 22 May 2002 Faculty of law cairo, Egypt
B.A in law, 63
License of law
Certification
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Institution Name Title Country Membership's Date
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lawyers Institution lawyer Egypt 01 Jul 2002
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Skill Name Skill Level Last Used Yrs Exp.
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using SQL programs Expert Currently used 8 Years
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Managing teams Expert Currently used 8 Years
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using MS-office 2003-2007-XP Expert Currently used 9 Years
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Outlook - lotus email systems Expert Currently used 8 Years
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Using oracle systems Expert Currently used 8 Years
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English oral- writing Expert Currently used 8 Years
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