Chemical Engineer

Sales/Marketing/Engineering

Purchaser (1 year with Ind Swift Laboratories Limited)
• Complete knowledge of Manufacturing processes
• Supply chain, import purchasing of chemicals from China, USA and Europe.
• Planning and execution of shipment schedule
• Negotiation with manufacturers & suppliers.
• Logistics- Coordination with the Clearance Agent and the transporter for on-time delivery of material.
• New-vendor development, always on a lookout for new developments in the market, keeping existing vendors active and regularly searching for potential vendors, both domestic and foreign.
• Worked throughout on SAP including stock review, execution of purchase orders etc.
• Decision making: Handled issues like rejections, with immediate decision making.

Recent experience
(Customer Support Engineer, Automotive Sales/Services - Al Shirawi Enterprises LLC, Dubai) Customer support: Interacting with customers, ranging from drivers, foremen to middle and top management Listening to customer concerns patiently Coordinating with respective departments in my company to resolve the issues Following up with the customer, ensuring he is completely satisfied. Reporting and meeting with service, sales and rental managers and foremen, identifying recurring concerns and conducting a thorough root cause analysis Marketing: Playing a key role in setting up the Marketing division in the organisation, I got the opportunity to play a part in shaping the marketing processes, generate leads, preparing the first corporate brochure for the company, flyers and e-mailers for various segments.

Bachelor in Chemical Engineering