Accountant

Seeking a challenging position in Accounting or Customer Service department (face to face) . Where in I can develop and Utilize my experience. Job status: Full time

• Vodafone Egypt – (Raya outsourcing)

Customer service representative – acting as a team leader (reporting to call center supervisor)
May 2007- January 2011

• El Etehad Medical Company

Accountant
March 2011- November 2011

• B.Sc. in commerce – Faculty of Commerce , Cairo University, June 2006
• Major: Accounting
• Degree: Good

• Computerized accounting – Research & Commercial Studies Center – faculty of commerce - Cairo university, covering the following topics:
- Advanced Excel 2007 for accounting.
- American journal (general journal, general ledger, trail balance).
- Cash flows – balance sheet).
- Peachtree (chart of accounts, general journal entry, customers & sales, vendors & purchases, employee and payroll, inventory banking).
- Quick books (chart of accounts, general journal entry, customers & sales, vendors & purchases, employee and payroll, inventory banking).

• English general courses at Concept Center

Responsibilities:

• Act as primary point of contact for the users:
• Receive and record all calls and deal directly with requests and complaints to guarantee first contact resolution.
• Contact Customers and maintain progress reports and act as an intermediary between Customers, and the various sections within Vodafone to resolve operational problems and maintain set standards of service.
• Provide accurate and timely information by investigating fully all customer enquiries, by using available equipment and application, to ensure that incident is resolved efficiently.
• Troubleshoot incidents (e.g. relating to Networks and/or devices) in advance of an escalation to an Operating Company.
• Close all incidents following Incident Management best practices. Produce management reports. In brief, the primary function of the team is the life cycle management of service requests while keeping customers informed of progress.