Industrial Engineer

I hope that your company is one that would provide me with the opportunity to put my personality, skills and successes to work. I would like to discuss with you how I will contribute to the continued growth of your company.

November 15, 2010 to present
Customer Service Representative (CSR) LOTO, Nicaragua
• Analyze distribution of electronic terminals for potential agents in the country.
• In charge of branding, customer service, maintenance (preventive and corrective) and sales

December 2001- To present
Administrator and Owner of Cyberl@nd
• Direct participation in the opening and start of operations Cyberl@nd, personnel management, systematic monitoring of goals and objectives through promotional tools and incentives to customers


August 01, 2008- March 16, 2004
Business Executive. Banco de Finanzas (BDF)
• Analyzed, granted loans to finance everything from a personal loan to build or purchase a home
• Customer service

June 16, 2009 -January 05, 2009
Quality and Process Specialist. Banco del Exito (BANEX)
• Preparation and updating of policies, manuals, and instructional processes of the institution.
• Documentation, training and implementation of strategic processes, support, operational and measurement approach under ISO 9001-2000.
• Preparation of newsletters.
• Update the information in the institutional Intranet.
• Indicators measuring the implementation of the processes dealt with under the focus ISO 9001-2000.

July 2000 - January, 2000
Tip - Top Industrial.
• Production and process of poultry, through the corral area, cutting, packing and cold rooms.

OTHER SKILLS
• Computer Operating Systems Skills - Windows XP, Windows Vista and Internet.
• Operator Microsoft Office: Word, Excel and PowerPoint.
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REFERENCES
• Lic. Jorge Isaac Quintanilla Espinoza Owner Manager TEXACO Diriamba Tel: 8502153
• Ing. Francisco Espinoza Lanzas Professional Spearl III Banco Central de Nicaragua Tel: 2557171 ext. 498

2001 Industrial Engineering, Catholic University (UNICA)
2001 Degree Course in Marketing and Sales, Catholic University (UNICA)
1996 Colegio Madre del Divino Pastor

Banking Software Domain: Cobis and ATH.
Domain BPM (Business Process Management)
Configuration knowledge of small local area networks (LAN)

„X Energetic team player/detail-oriented/organized individual, fast-learner, great time management skills
„X Competent in working with others to achieve results and multi-task in a fast-paced environment
„X Problem solving skills

LANGUAGES
English and Spanish