Customer Service Advisor (Email)

Dealing with customer query via email. Retaining customer by providing latest offer.

 Worked with Andromeda marketing Pvt. Ltd. as a C.S.E in Vodafone Process Voice for a period of 22 Month’s.(March 2009 to November 2010)

• Handling Call of Customer’s, Account managers and Territory Officer.
• Informing abut various product & services.
• Interacting with Distributers about various products.
• Reporting to Assistant manager.
• Working on CRM and other various Software’s



 Worked in Aegis BPO as a S.C Voice in STARCJ Process for a period of 9 months.

• Handling Customers call and informing abut various products.
• Punching and processing orders if customer require
• Interacting with backend team to process the order and deliver to customers
• Working on CRM and other various Software’s




 Worked in Express IT as a Team leader.(Oct 2011)
• Handling a team of 25 peoples
• Managing staff and dealing with salary issues.
• Working on CRM and Email Outlook
• Reporting to National Head of the company



 Working with WNS as an Associate for British Gas

• Handling UK Customers and replying to there query by Email.
• Working on OUTLOOK, SAP, SEIBEL, ROYAL MAIL & ECOS Software’s.
• Doing Investigations on Query and escalating it to concern department.
• Reporting to Team Vertical, Team Manager.

Sr. No Degree /Course
Institute
University / Board
Year

1 T.Y.B.Com. Mumbai University Mumbai 2011
2 H.S.C Kartika Junior College Mumbai 2008
3 S.S.C Kartika High School Mumbai 2006

Bachelor in commerce

Computer Skills:

 Basic Computer Knowledge
 MS-Word
 Excel( V-lookup, H-lookup, Pivot Table, MIS etc)
 PowerPoint
 Typing Speed 35 WPM accuracy 98%.
 Good Knowledge of Internet and data collection.