Key Account Manager/ Customer Service

Pursuing a challenging career where knowledge and skill can be utilized to develop the organization.

CAREER OBJECTIVE:
Pursuing a challenging career where knowledge and skill can be utilized to develop the organization.

Employer : Kuehne + Nagel – Dubai Logistics City, Dubai
Area : Oil & Gas
Responsibility : Key Account Manager / Operations & Customer Service.
Period : October 2010 - till to date
Clients handled : Schlumberger, Baker Hughes, Weatherford, Cameron, ExxonMobil

• A key responsibility includes handling of all modes of (Air/Sea/Road) Import, Export & Cross Trade shipments.
• Preparation of Quotes and RFQ’s on a timely manner.
• Co-coordinating with Overseas offices towards routing instructions of confirmed orders, follow-up and updates clients with progress.
• Proactive updates to customers which includes triggering alert in conjunction with customer solution manager for “online track & trace visibility tool” (KN Login Monitoring and CIEL documentation)
• Registering inbound Jobs, pre-alerts to clientele, handling Destination Services.
• Ensure that Customer satisfaction is achieved and maintained by resolving problems efficiently and satisfactorily.
• Monitoring all KPIs set in accordance with SOP.
• Establish effective communication with customers, sub-contractors with regular visits to clients to maintain the relationship.
• Ensure that excellent levels of housekeeping are maintained in all areas of the department but not restricted to (file handling, file archiving via e-file, subcontractors billing, storage of legal records)
• Billing and dispatching of Invoice(s) on weekly basis with due attachments and follow-up with clients for settlement.
• Report to Line Manager.
• Preparation of reports to review during the monthly meeting.
• Complying and adhering of legal, human resources, QSHE standards & procedures system wide which includes FCPA.

EDUCATIONAL QUALIFICATION

• B.A Degree from MANGALORE UNIVERSITY - 2004
(Travel & Tourism Management as special Subjects)
• Diploma in IATA/UFTAA FOUNDATION LEVEL from MONTREAL CANADA through Four wings Institute of Travel Management
• Diploma in Computers.