quality analyst

Seeking senior Quality Assurance/Application Support Engineer / Technical Support with a growth oriented organisation in UAE.

Since Nov¡¦06 with Royal & Sun Alliance Insurance, Dubai as
Application Support Quality Analyst

Shouldered responsibility of providing technical support for entire Asia and Middle East operations.

Instrumental in supporting Oracle 9i live production database of UAE, KSA, Oman & Bahrain.

Pivotal in managing offshore and In-house Application Development Teams.
Administered activities related to SAT & QA on all critical business applications across the region.
„X Assisted in undertaking activities related to post-production SAT & UAT before deploying new releases of Business Applications; developed procedures to automate system task.
„X Accountable for developing Critical Business Analysis Reports through Hyperion Explorer.
„X Responsible for maintaining problem log and delivering solutions or workaround related to database and insurance application level.
„X Significantly contributed in supporting Insurance Application running on IBM Websphere V 6.1 and PowerBuilder.
„X Successfully hosted Insurance Application through CITRIX Server for external users (Brokers).
„X Efficiently liaised with vendors for other MS Applications Change Request and bug fixes; ensured business continuity.
„X Introduced version control of the same application in different locations across Middle East and coordinating with application development vendors to reduce the errors.
„X Coordinated with regression testing vendors for compliance in quality.
„X Conducted Risk analysis which helped in proper implementation of all changes.
„X Launched web based application 'Kaizen' which is a policy management tool across 50 brokers in Middle East. Involved actively in all the phases of SDLC.

MCA(Master of Computer Applications)

„X Microsoft Certified Professional (MCP) in Visual Basic.
„X Microsoft certified Professional (MCP) in SQL Server.
„X IBM Certified Database Associate DB2 Universal Database V8.1 Family.
„X IBM Certified Associate Developer Websphere Studio V5.0.
„X IBM AS400 Certification from Accel Automation Ltd.
„X BRAINBENCH Certification in Visual Basic.

„X A successful IT management professional with 12.5 years of rich indigenous experience in supporting large scale technology projects encompassing planning, proposal, implementation and maintenance of software products and information systems in Banking, Retail & Insurance industries.
„X A keen planner, strategist & implementer with expertise in spearheading IT Project Operations Management and New Technology Implementation for streamlining IT related operations within time & cost parameters as per quality standards.
„X Resourceful in effectuating pre-planned strategies after reviewing & design the architecture for accomplishment of performance milestones.
„X Insightful knowledge of business process analysis and design, application based process reengineering, process optimization, cost control and revenue maximization from the IT solutions.
„X Well versed with VB.NET, VB 6.0 / 5.0, Visual FoxPro front-ends with Oracle, MS Access, SQL Server 7 / 2000, Progress SQL 9.0, ASP, C#, Windows API, Crystal Reports & VB Data Reports.
„X An effective leader with distinguished abilities in end-to-end project / program management, custom designing IT solutions, training & motivating team members to maintain deliverables as per the SLA.