Mazen Abu Khadijeh CV

Finding the work position which can enable me to prove my networking skills and build on my leadership potential

1. Senior Technical support
Maintenance (Format, Install Software & Hardware) PCs and Provide Network solutions.
Professional at payments system and credit cards.
Enter cards on the system , Print, edit and issue Efill cards and complete any operation on the cards
Troubleshoot and help the customers to use manaseer website
Follow up and provide support to the Gas stations
2.Customer Service Team Leader
Receipt of the problems and observations and failures to diagnose and find technical solution
Follow up the customer service employees and provide support to problems they faced

 National Express September 2008 until March 2011
1.Technical support
Professional with computers software installation Windows XP , vista and windows 7 set-up
Printer installation , configure and set-up
Monitoring and maintaining computer systems
Troubleshooting systems and solving hardware and software problems
2.Card operator and customer service
Follow up the customers to solve the problems they face when using the cards
Follow up the traders and their existing machines and transferring any notes by sending internal memories using CTL system
Transferring the observations from the owner of the company to all sections
Print Social Security cards and Arab European Insurance Company

 Training at STS January 2010 - march 2010.
Printer installation, Ensure technical for all department within the
Organization.
Provide support for users includes: Installation, configuration, upgrade,
Troubleshooting hardware, desktop software and applications

 Training Course at Ministry of Water and Irrigation October 2007 – January 2008.
Set-up and configure network service

2008 , Philadelphia University , Jerash-Jordan
Bachelor of Applied Computer Science– Faculty of Information Technology

Mcse (Microsoft Certified System Engineer)
70-620 installing , configuration and administrating Microsoft Windows Vista
Preparing to remaining exams