Logistics Coordinator

Seeking the best opportunity to perform as a logistics coodinator for a leading organization.

Company :Benchmark Logistics International Pvt Ltd
Position:Documentation & Customer Service Executive
Duration:2 yrs
Have a good knowledge in Freight Forwarding/Imports & Exports/Air freight.
Two years hands on Experience in International Freight Forwarding as Documentation & Customer Service Executive.
Specializes in handling export & import LCL , FCL & consolidation boxes.

Company:Sharaf Shipping Agency LLC
Position:Customer Service Executive
Duration:4 yrs
Duties
Handling import & Cross Trade shipments of K Line , STX Panocean & WEC Line Providing support to the Sales Team with rate filings, coordination with origin & destination offices for bookings
Managing relationship with existing customers & exploring more business opportunities in china & gulf regions.
Attending to telephone calls, convert productive enquiries to business
Ensuring that timely quotations are being sent to customer through proper coordination with origin/destination/pricing offices.
Provide management of space forecasting and allocation,weekly sales report
Coordinating with origin offices to get quotes,space,routings,timely connecting vessel’s from transhipment points.
Handling customer inquiries for import & cross trade shipments. (arrival inquiries, global cargo tracking, free time applications, amendments, waiver requests, rate disputes, arranging re export shipments, preparing invoices for import & cross trade shipments.)
Involvement in annual contract negotiations, working closely with Trade Managers & all involved staffs.
Carrying out market mapping, market survey & customer profiling & explore new opportunities in the market
Keep an eye on competitors’ business/sales strategy & customer base
Update management on market trends, movement & dynamic
Following up with customers for long stay laden general cargo, IMCO & reefer & long stay empty containers.
Handing switch B/L’s
Arranging connecting vessel’s for transhipment containers.
Work with all involved to actively participate in problem solving and solution finding for general sales & operational matters specific to the trade lane.
Handling export jobs (such as send rate quotations, booking acceptance, loadlist submission, BL instruction submission, close co-ordination with shippers/forwarders, etc), especially at times when the concern person is not available.

 Successfully completed a Diploma in Computer science, Conducted by the National Youth Service Council, Information Technology Division, and Divisional federation of youth clubs.
Consisting of following subjects.
• Introduction to Computer and Information Technology.
• Operating System.
• Operating System.
• Ms-office 98 – 2000 XP.
• Internet & E-Mail.
• Hardware /Software Installation.

 Successfully completed a Certificate course on “Import / Export procedures”(Conducted by Sri Lanka Export Development Board)
Course Content
• Freight forwarding & Transportation.
• Banking Procedures in relation to International trade.
• Customs Import & Export Procedures & Documentation.
• Port & Container Freight Station Procedures.
• Air Cargo Procedures.
• Cargo Insurance.
• BOI Procedures.
• Control on Imports & Export.
• Other Requirements in International Trade

 Successfully completed a Certificate course on “INTRODUCTION TO SHIPPING , BILLS OF LADING”(Conducted by Dubai shipping Agents Association)

 Successfully completed the General Awareness IMDG code- E learing Course with an average mark of 86%

Course Content

• Legal, Training & Security
• Classification
• Consignment Procedures
• Packaging & Tank Requirements
• Packaging & Tank Usage
• Stowage And Segregation
• Emergency Response

Special Abilities

 Ability to manage customer relations with different individuals/groups with responsibility.
 Ability to quickly grasp/learn what is required without hesitation.
 Willingness to work hard to achieve the maximum results.
 Always eager to learn things that may be beneficial for the current Job.
 Positive, winning attitude.
 Punctual, organized, team player spirit.
 Highly motivated and self-managing.
 Ability to give and receive constructive feed back.
 Flexibility in all areas, prepared to work well with the team and get results
 Strong customer orientation
 Effective interpersonal, presentation and communication skills
 Pro-active and self-driven, aggressive and results oriented
 Proficiency in MS office suite