Human Resources Generalist manages

Looking for a challenging career opportunity in the field of in human resources well in international company to improve my knowledge, skills and utilize to add value for my organization and achieve our goal

Raya Best service at Nokia Company 12th 2011 in till now
Representative Customer Care lead

Job description


 deal directly with customers either by face to face
 handle and resolve customer complaints
 Direct requests and unresolved issues to the designated resource
 provide detailed information on services and products to customers
 manage customers' accounts
 Building trust with the client
 transformation of the problem into an opportunity to sales products'
 record details of inquiries, comments and complaints
 conduct customer satisfaction surveys
 produce weekly reports for management
 achieve performance objectives in all areas consistently



Training in EFE (Education for Employment) from August 8th - September 14th 2011
(International organization for training)
- English business - Emotional Intelligence - Communication Skills and Creating Positive channels

Interacting at Work Business by Telephone and Email -
Be Responsible, Take Initiative, Make Decisions

Develop Personal and Professional Ethics
The Importance of the Customer

- Presentation Skills and the Use of Social Media - Identifying Leadership Responsibilities

The Importance of Teamwork Organizing a Team

Negotiating and Resolving Conflict


Sales training course from Nokia company intercontinental city stare for 15 hours

Trainer in (sohbt khaer& Stable Antar Dream) NGO from September 25th2011

•Work in el fares company Human Resources Generalist January th2010 to august th2011

•Training in Microsoft (SME) Management of small and medium enterprises 3th2009 4th2009

•Bachelor's degree in Accounting, Faculty of commerce, Cairo University .2011

• Grade: Good (80. %)
• Last Grade: Very Good
Accounting Diploma (in preparing budget for company) Cairo university

• Language Skills:
• Arabic: Mother tongue
• English: Very Good in written and spoken
English course ministry of defence (advanced)

• Computer Skills:
• Basics at Hardware and Software
• International Computer Driving License 2003, 2007 and 2010
• Advanced Search on the Internet
Online courses
Time spent studying on ALISON 36 hours 10 min in tell now

• Diploma in Human Resources: 93.85%
•Fundamentals of Economics: 52.00%
•Leadership Skills in Business: 13.64%
(This material in progress in till now and I go on)

- Bachelor's degree in Accounting, Faculty of commerce, Cairo University .2011
- Training in EFE (Education for Employment) from August 8th - September 14th 2011
(International organization for training)
•Sales training course from Nokia company intercontinental city stare for 15 hours
Training in Microsoft (SME) Management of small and medium enterprises 3th2009 4th2009

Interview on Nogoum FM with CEO Ms. Shahinaz Ahmed and Youssef El-Husseiny
About EFE organization

Not-for-profit organizations that provide young people in the Egypt with tools to start a job, build their future and give back to their communities.




Volunteer activities
• Member in resala
• Member in sohbt khaer ( my project help children in stable of Antar to communicate with other
• Have project in stbal anter` ( help people to communicate with other)

Interests
• Reading - Practicing Sport – gum - Social participation
• Attend conferences