Andaleeb khan
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Education: 3
Experience: 6 years
Relocation: No
Career Objective
To enhance professional Sales & Marketing, Customer Relation
career by sharing, learning & utilizing skills in the best possible
way for achieving the organizational goals.
Professional Experience
Telenor Pakistan
Tele Communication)
Customer Relation Officer
Lahore, Pakistan
2008-2012
ACHIEVEMENTS
I am a point person of my team due to give best quality of service to our customers in good average handling time, solving new problems, guide new comers, arranging meetings with my team and managers, averring team members about new promotions and packages 24/7.
JOB RESPONSIBILITIES
Ensuring Customer Satisfaction.
Exploring new sales areas & way to achieve target
Gather customer’s concerns/suggestions, ensure that customer’s voice is being channeled to the right place and follow up.
Ensure that customer queries generated by him/her should be resolved in the
specified Turnaround time.
Participate in all team meetings and team building/Motivational exercises on
periodic basis.
Contribute to manage team objectives through team work.
Responsible for a hygienic & a clean overall work environment.
Khyber Match Factory Pvt (Ltd)
Business Development officer
Peshawar, Pakistan
2006-2008
ACHIEVEMENTS
Improve business in remote areas.
JOB RESPONSIBILITIES
Established & managed dealer’s network along with including target setting, sales incentive policy development and supervising sales promotions through
Working out price listing, discounts, delivery terms & sales quotas,
Directing staff meetings,
Monitoring sales and forecast customer demands.
Eductation
BACHELOR OF COMPUTER SCIENCE
Major Subject = Computer Science & Mathematics
University of Peshawar
Certification
PROFESSIONAL TRAININGS
1. Customer relation training in Pakistan under Telenor Pakistan
(2 months)
2. New brand lunching training in Pakistan under Telenor Pakistan
(1 week) (Name of the brand is Persona)
3. New service lunching training in Pakistan under Telenor Pakistan (1 week) (Name of the service is Easy Paisa)
Additional Information
COMPUTER SKILLS
Microsoft Windows (All Versions)
MS Office (All Versions)
Typing Speed 50 wpm
Internet Surfing, Data upload-download, Managing Email Accounts, Outlook Express,
Hardware, Software Installation, trouble shooting
Networking & Database Management
Sale and purchase of Computer accessories
Technical interest in all sort of electronic things
Hot Categories
Chemicals
Batteries
