olawale

Looking for challenging career, where there is scope for demonstration, always on a look Out for a positive & bigger outlook, Currency are ideas, thrive on Imagination & Passion, Rigorous thinking and boundless curiosity

SKYE BANK PLC 2008-Till date
„« Managing IT regional office (Abuja 2008-2011, Ibadan 2011-till date) and rendering support to all branches in all aspect involving ICT, with culinary background, motivation, organization and leadership in Service Management and Service Strategy.
„« Service Design and Service transition, Service Operation and Continues Service Improvement (Technology and Architecture) Service Life cycle.
„« Event management and Information technology Operation, Incident Management and Rick Management Expert.
„« Deliver best in class customer service to customers
„« Provide first level technical incident resolution
„« Log, troubleshoot and route tickets received from offices
„« Involved in the day-to-day operational activities which are associated with operating the service desk
„« Fulfilling of standard customer requests e.g. user administration
„« Provide desktop support internally
„« Ensure that issues are pursued from initial contact to final resolution in accordance with Service Level Agreements (SLA)
„« Initiate and adhere to documented processes, procedures and work instructions within the defined guidelines
„« Monitor and report on Service Level Agreement (SLA) performance
„« Complete adhoc reporting or administrative tasks
LAN/WAN NETWORKING SUPPORT
„« Strong knowledge of networking technologies with a strong understanding of LAN/WAN networking
„« Maintenance of Network links (in conjunction with service provider)
„« IP Address Administration
„« Cabling and Networking of New Project and maintenance of old cable
„« Troubleshooting and Testing of LAN, and replacement of faulty LAN Component, End user Support

SYSTEM SECURITY
„« Enables that the workstations are free from virus and attacks from other source that may attack the network.
„« General Upgrade of systems

HARDWARE INSTALLATION AND MAINTENANCE
„« Knowledge of Servers and PCs to include setup, installations, configuration, monitoring and maintenance
„« Knowledge of Software Asset Management (SAM) processes a distinct advantage
„« Providing I.T. Support
„« Server management and maintenance
„« Desktop PC setup and configuring user profiles (OS and application software)

EDUCATION
„« DĄŠ Alfred Nursery and Primary School 1991-1997
„« Methodist Grammar School, Bodija Oju-Irin Ibadan. 1997-2003
„« The Polytechnic, Ibadan Oyo State. 2004-2007
„« Digital Jewels Limited 2011

ACCADEMIC QUALIFICATIION WITH DATE
„« Primary School Leaving Certificate 1997
„« Secondary School Leaving Certificate 2003
„« National Diploma in Electrical Engineering (Credit) 2007

CERTIFICATIONS
Information Technology Infrastructure Library (ITIL FOUNDATION IN I.T SERVICE MANAGEMENT) V3 Peoplecert Group| License GR750011199O September 2011

PROFESSIONAL DIPLOMA
Certificate in Biology and Human behavior in Psychology, Alison Galway, Republic of Ireland (Certificate Number AC-234-1020567) Pin Code aG9s April 2012

Introduction to Cloud computing. Alison Galway, Republic of Ireland (Certificate Number AC-409-1020569) Pin code aG9s April 2012

Diploma in Project Management, Alison Galway, Republic of Ireland (Certificate Number: AC-276-1020567) Pin Code aG9s May 2012

Diploma in Operations Management, Alison Galway, Republic of Ireland (Certificate Number: AC-345-1020567) Pin Code aG9s May 2012