Sales Administration / Customer Service / Operations

To pursue a career that provides opportunities for personal and professional development and effectively contributes to the growth and success of the organization by consistent dedication, diligence, loyalty and good team spirit.

Have been working in the petroleum sector with companies manufacturing Gasolene Dispensing Pumps to the major oil PSUs in India like a) Indian Oil Corporation Ltd. b) Bharat Petroleum Corporation Ltd. c) Hindustan Petroleum Corporation Ltd.

Presently working as Manager – Customer Support with M/s. Midco Limited, Mumbai, manufacturers of Gasolene Fuel Dispensing Pumps for more than 50 years since its inception. They are presently the largest manufacturer of Gasolene Pumps in India at approximately 22000 nozzles produced in fy 2010-11. I am also involved in sales as well as after sales service matters.

Responsibilities undertaken :
1) Responding to and managing customer procurement tenders in e-procurement and hard formats.

2) Customer interfacing - Co-ordination with Head Quarters of all PSU customers as well as their respective State and Divisional offices with regard to supplies and services.
3) Co-ordination of field implementation of special projects to technologically upgrade previously supplied units.
4) Payment follow ups against sale of Dispensing Units across the country.
5) Special focus on service related issues escalated by customers. Having them resolved by internally escalating and arriving at a solution.
6) Prepare MIS Reports, based on service ERP, which include monthly complaint resolution status with uptime calculation feedback to customers in their prescribed formats.
7) Co-ordination with our all our Regional and Operations Managers for MIS and other status reports.
8) Assistance to Executive Director of Midco (Sales & Marketing) as well as Oilco (Operations & Services) on all customer and service operational issues, as required.
9) Ticketing/travel arrangements, correspondence and other documentation, as required.

M/s Midco Ltd. have recently implemented an expansive ERP package from IFS to cover all aspects of company operations, including customer support. I am part of a select core team to co ordinate with the globally reputed ERP solutions provider, IFS, right from the initial stages to the run up of final implementation (mainly the sales cycle of the distribution module and also project management)

1) Graduate (Bachelor of Arts) from Bombay University in the year 1994
2) HSC (pre degree level) from Pune Board in the year 1991
3) SSC (school final level) from Pune Board in the year 1989

Based on the analysis of my performance, I have been promoted in many instances and yearly increments have been given.

Strong communicative, interpersonal and organizational skills with ability to handle independently multitask challenges and responsibilities by utilizing skills and abilities acquired during the course of work experience till date.

Skills and Proficiencies
1) Computer Software & Applications : All Windows operating systems, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Internet Explorer, Webmail, Microsoft Outlook, Outlook Express.
2) Ability to communicate effectively, both orally and in writing.
3) Interpersonal skills, office procedures and mannerisms.
4) Interdepartmental co-ordination.
5) Customer interaction. Have been interacting directly with senior officials of Indian PSU (Public Sector Undertaking) oil majors with collective sales turnover of over INR 6,50,000 crores ($130000 million).
6) Schedule meetings, appointments, maintain calendars of events and contractual/statutory obligations of company (SBU).
7) Responsible for administrative maintenance of all confidential records and data of the company (SBU).
8) Compile information, prerpare reports and other documentation as required.