John_CV
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Education: 3
Experience: 20 years
Relocation: Yes - Internationally
Career Objective
Developing Management & Service skills through Team Management, Product Management, Relationship Management. Seeking a progressive career in Process Development & Customer Service management.
Professional Experience
- Solutions Delivery Manager,
ACD Software Solutions, Dubai, U.A.E.
Period: Since 20th Mar 2011
- IT Service Delivery InCharge,
Alpha Data L. L. C., Dubai, U.A.E.
Period: 5th Nov 2006 to 10th Feb 2011
- Customer Service Manager,
Shona Corporate Services Private Limited, Mumbai, India.
Period: 10th Oct 2005 to 30th Sep 2006
- Specialist – Service Delivery and Process Development,
SITA (Societe Internationale de Telecommunications Aeronautiques),
Period: 10th Jul 2000 to 30th Sep 2005
- Systems Administrator,
INFOTON Systems & Services Pvt Ltd, Mumbai, India.
Period: 1st Jul 1999 to 30th Jun 2000
- Academic Head,
APTECH Computer Education, Udupi, India.
Period: 1st Aug 1995 to 25th Jun 1999
Eductation
- Bachelor of Science (B.Sc.)
- Diploma in Application Software Development (ASD)
Certification
- Certified on ITIL (BS 15000) practices
- Microsoft Certified System Engineer Windows NT 4.0 (MCSE+i)
Additional Information
Appreciation for Excellent Customer Service from Customers:
- TAYLOR WESSING (MIDDLE EAST) LLP.
- MATTHEWS DANIEL SERVICES (Bermuda) LTD.
- TESSERA EXECUTIVE SEARCH.
- THE PARKER COMPANY.
- CKR Consulting Engineers.
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