Dolly Montalbo - Accountant/Admin

OBJECTIVE To earn a long term position where I can utilize my skills and contribute to the company’s success.

Administrative and HR/Payroll Support
• Performs general administrative, HR and accounting duties as assigned
• Responsible with the preparation of expense reports, travel plans, scheduled appointments
• Maintains accounting reports and files
• Assists with expense reports, time sheets, travel plans, organize appointments and visas
• Responsible for resolution of payroll issues of EXPAT employees per rig area/designation
• Responsible for reconciliation of daily pay stubs and timesheet reports versus actual payments to EXPATs as per system's data input/spreadsheets.
• Responsible for creating payroll analysis and payroll slips per rig area/destination

Customer Service & Relations
• Receives customer inquiries by providing support via phone hotline systems regarding the status of their past due credit card account/ technical support/ troubleshooting service on hardware issues
• Maintains a sense of urgency in resolving customer issues and complaints and identifies the root cause of the issues by collecting on the balance or past due of the account or as required;
• Receives customer inquiries by providing support visa phone hotline network and on-line networks systems regarding the status of their warranties and the services that apply to such warranties;
• Provides instructional training on software products to customers via phone, written correspondence and emails.

Banking & Finance
• Responsible for the branch’s daily operations – Clearing, Investments & Accounting
• Check and balances daily cash receipts/ placements, deposits and cash disbursement and withdrawals.
• Analyze financial information and prepare financial reports to determine or maintain record of assets, liabilities, profit and loss, tax liability, or other financial activities within an organization.
• Performs accounts payable, accounts receivable, and accounting functions according to established procedures or as directed by the Branch Operations Head
• Prepare various monthly, quarterly and annual reports (both for investments and accounting).
• Prepares and post necessary accounting, investing and clearing tickets and adjustments.

EDUCATION & CERTIFICATES
Bachelor of Science in Accountancy - University of the East, Manila, Philippines
Secondary Education Certificate
LET – Licensure Examination for Teachers (March 2012) Passer (Philippines)
Certificate of Eligibility - Career Service Professional (Philippines)

Secondary Education Certificate
LET – Licensure Examination for Teachers (March 2012) Passer (Philippines)
Certificate of Eligibility - Career Service Professional (Philippines)

QUALIFICATIONS SUMMARY
A professional who experienced working in fast-paced environments demanding strong organizational, technical and interpersonal skills - trustworthy, ethical and discreet; committed to superior customer service, confident and poised in interactions with individuals at all levels; detail-oriented and resourceful in completing projects; able to multi-task effectively. Capabilities include:
• General Accounting HR & Payroll
• Customer Service & Relations
• Computer Skills: MS Word, Excel, PowerPoint, Internet ( research & navigation)
• Professional Teacher
• Filing & Data Archiving
• Office Equipment Operation & Telephone Reception
• Banking & Finance