Customer Service Specialist

Strong Interpersonal communication skills. Problem analysis and problem solving. Organizational skills and customer service orientation. Adaptability and ability to work under pressure. Initiator

•Octobar 2007-IRAQ-KBR-LOGCAP III, Plumber.

Installed, and repaired pipes, fittings, and fixtures on various locations and projects. I also installed sinks, tubs, toilets as well as water heaters, connecting generators and other duties included bending, cutting and threading pipes. Inspection, service and repairing of latrines and showers. Assist the Foreman through leading Plumbing crew for accomplishing the assigned tasks. Performed various clean up, tools and equipment maintenance and record keeping as well. Followed all safety rules and procedures, wearing PPE when necessary and maintained PPE.

•August 2008 - July 2011 -IRAQ-KBR-LOGCAP III, Customer Service Specialist

Initial point of contact and liaison for services provided to the American military or the other clients. Providing and tracking all service work orders as required. Responding to all service requests received by phone, radio, e-mail or hand-delivered. Filing the paper copies of the service orders as official documents of record. Providing the military, KBR management and department leads with service and work order reports on daily basis. Working with STEAM, entering, updating, completing service orders, running SOR reports.
Worked with the trades to develop a system and flow for the Service Orders.
Compiled, reviewed reports for content and report compliance ensuring completion of all required reports and their submissions.
Categorized worked orders by the trade, priority or work type.
Worked closely with trades on meting completions times on SOR in accordance with the Task Order in place.
Compiled and submitted reports to costumer (Mayor Cell), management as requested or as directed.
Working closely with COS and trades on TI schedules for buildings.
Maintained and updated report of TI-d buildings, also noting deficiencies found during the Technical

High School

Organized, efficient and precise with strong communication and liaison skills
Skilled in planning and execution of special projects during and in a time critical environment
Decisive and direct, yet flexible in responding to a constantly changing assignments Unique problem resolution and time management experience.
Able to coordinate multiple projects and meet deadlines under pressure.
Enthusiastic, creative and willing to assume increased responsibility.
Proven ability to adapt quickly to challenging and changing environments.
Fluent English