Egypt Zones accountACCOUNT

I wish to offer my candidature for the post any suitable position in your prestigious Organization. I have very good experience in hospitality indust.


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Education: 5
Experience: 8 years
Relocation: Yes - Internationally

Industry Experience
8 years Information Systems/Technology
3 years Assistant Manager
2 years Customer Service

Career Objective

Seeking a rewarding and challenging career in an organization where I can apply my skills. My determination combined with dedication, I will maintain the same confidence the organization I will join.

Professional Experience

• Working as Duty Manager / Friday Manager – Department Head where as my current jobs were as follow:
 Inspection guest room and all departments one by one.
 Observe and monitor worker performance to make sure that company rules and procedure are being followed.
 Manage and maintain the whole shift and operation.
 Resolve customers complain, mail delivery and prepare reports.
 Inspect hotel for cleaning and appearance.
 Assign duties to workers and schedule work activities / shifts.
 Analyze financial information and create reports for owners.
 Rounding around the hotel and inspection all outlets and FLS issues
InterContinental Jeddah
IT – Supervisor / Coordinator
July 2005 to July 2010
 Worked as a IT - Supervisor / Coordinator, where as my current jobs were as follow:
 24\7 technical support of guest Internet facilities 350 Rooms, LAN connection and W.less
 Provide Internet Development training all FO colleagues
 Upgrade of Civil soft and FBM
 Worked as a FO Coordinator / Administrator:
Job Scope:
 Worked and support in FO - Opera
 Worked and support in FBM and Civil soft (HR and Payroll System).
 Top PCR enroller of 2nd quarter 10.
 Fully implemented the I’Q and I’ Arrive project.
 Worked and support in Microsoft Office and maintain all computers and printers of Department.
 Training coordinating, Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member - 60 FO colleagues.
 Inventories maintaining, Attendance and Scheduling for all Departmental colleagues.
InterContinental Taif (Task Force)
Reception Cashier
July 2006 – Oct. 2006
 Worked as a Cashier & Receptionist on Opera PMS
 Worked as a Reservation Agent
 Night Auditing
Dabistan Schools (READ Foundation), Pakistan
Principal of School (Self Business)
Dec. 2003 to July.2005
 Administration School
 Manage and maintain staff /student and building.
 Teaching Computer / Math / English skills to the student

Eductation

Education
 MBA from Karachi Pakistan, 2003
 B.Sc (major Computer Sc) in Mathematics & Statistics from University of Karachi,2000
 HSC (pre Engineering) from Allama Iqbal College, 1998

Certification

Trainings & Workshops
 Cross exposure in IT Department Nov. 2007 to July 2008
 InterContinental Experience
 Wining Ways
 PCR & Ambassador loyalty cards
 Cross exposure in Reservation and Housekeeping from IC Jeddah
 Cross exposure in Finance and Material Departments from IC Jeddah
 IQ training
 I Arrive training
 Selling With Extra Efforts Together (SWEET)
 Physical Fire Fighting training
 Be My Guest & Guest Courtesy
 Quality Management System (QMS)
 Three month Internship from Nation Bank of Pakistan.
 Cross exposure in Reservation and Night Auditing from IC Taif
 Principals workshop from Rural Education and Development (NGO’s)

Additional Information

Trainings & Workshops
 Cross exposure in IT Department Nov. 2007 to July 2008
 InterContinental Experience
 Wining Ways
 PCR & Ambassador loyalty cards
 Cross exposure in Reservation and Housekeeping from IC Jeddah
 Cross exposure in Finance and Material Departments from IC Jeddah
 IQ training
 I Arrive training
 Selling With Extra Efforts Together (SWEET)
 Physical Fire Fighting training
 Be My Guest & Guest Courtesy
 Quality Management System (QMS)
 Three month Internship from Nation Bank of Pakistan.
 Cross exposure in Reservation and Night Auditing from IC Taif
 Principals workshop from Rural Education and Development (NGO’s)

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