customer service

attend to customers ensuring customer satisfaction ensuring customers are well aware of the companies old and new products and how to benefit from them attracting new customers

WORKING EXPERIENCE:
2011-to date Exim bank
Customer care

Responsibility
• Attending to customers
• Taking calls

2010 LEOPARD TOURS
Operation officer.

RESPONSIBILITY:
• Booking in clients
• Issuing vouchers
• Correspondence with the clients
• Issuing pockets
• Composing itinerary for the safari and doing the costing


2009 ARUSHA LOGISTICS LTD
Customer care.
RESPONSIBILITY:
• Buying and selling of products to customers
• Attending to customers
• Assuring customer satisfaction
• Learning the market and what they want


2008Air Excel Tanzania
Ticketing and reservation administrator

RESPONSIBILITY:
• Booking and reserving tickets for clients both locally and internationally
• Attending to customers
• Communicating with the pilots getting to prepare and check there rosters and giving manual to the pilots

ACHIEVEMENTS:
• Learnt how o make manuals for the pilots
• Was able to learn how to book customers online
• Acquired administration skills
• Acquired customer service skills

2000 Thika Orphanage (Kenya)
RESPONSIBILITY:
• Feeding and cleaning infants.
• Giving moral support
• Educating The Youth Of The Dangers Of HIV And AIDS

ACHIEVEMENTS:
• Acquired humanitarian Knowledge
• Got to help children with HIV and AIDS


SKILLS:
• Excellent computer skills in different programs such as Ms Word, Ms excel, Ms PowerPoint and also are conversant in online programs.
• Fluent in both English and Swahili
• Excellent communication skills
• Excellent customer care skills.
• Good interpersonal skills
• Trustworthy and honest
• Work with minimum supervision
• Willing to learn
• Very creative

EDUCATIONAL BACKGROUND:
SCHOOL YEAR AWARD
Eban beauty school (Malaysia) 2009 - 2010 Diploma in beauty

Limkokwing University of Bachelors Creative Technology (Malaysia)
2005 - 2008
Degree in International Business
Hanna Mixed School (Uganda) 2002 - 2004 Advance Level Certificate
Kabojja High School (Uganda) 1999 - 2001 Ordinary Level Certificate

REFEREES:
1. Mr. Urasa Kirenga
Arusha Logistics &Equipments
Supplies Ltd Director,
• +255786422525.


2. Robert Nyanga
Leopard tours
Operation supervisor
+25575563524
3. Miss Anne
Air Excel
+255767240460