Operation & Customer Service

Presently with Zylog Systems Limited (Wifi ‘V Internet Division) as Key Account Manager in Corporate account From Oct-10.

„« Over 7 years of extensive and qualitative experience in leading telecom & ISP in Billing & Collections /Retention /team handling Customer Support and other allied functions and as ‘§Asst Manager ‘¨.
„« Plan, Organize and conduct demos and road shows to promote awareness of the brand and increase product sales
„« Responsible for training the team on product and selling skills as well as retaining aged customer.
„« Conduct Market Surveys for Retail consumer segments to understand product performance and customer satisfaction.
„« Devise strategies to increase customer base in the defined territory.
„« Farming activities on Revenue Enhancement, Retention and Renewal from existing and new customer base.
„« Possess good communication, interpersonal & problem solving skills and effective relationship management skills with abilities in networking with dealers, Customers & Branch Offices in assigned territory.
„« Handle location in Tamilnadu ( Chennai, Trichy, Coimbatore & Tirupur )
„« Handle location in Karnataka ( Bengaluru )

„« Being self-motivated and Achieve my given target
„« Reaching collection target fixed by the Management
„« Handling a Dealer Management System in all over India
„« Attending tough customers over phone or direct meeting for collection
„« Monthly renewal & retention reports for all over India ( Monthly & quarterly)
„« Caf Management system for all over India
„« Billing vs collection monthly target achievement.
„« Bank Reconciliation Statement for all over India
„« On day today new activation & renewal monitor for all over India.
„« Monthly Distributor pay out & agreement process for all over India.
„« Training requirements in Wi5 software to the locations.
„« To Set up the process and define the workflow of the Department.
„« Back end process of Order Management System.
„« Administrative Requirements for all over India.

UNIVERSITY OF MADRAS : B.C.A
TECHNICAL SKILLS

Operating System : Ms Office 2000, Unix, and Ms-Dos

Languages : C, C++

Typewriting : English (Higher)