More than 9 years of experience in Operations Management, Mobility & Resource Management , Project Planning

To seek personal growth in regards to skills and experience while meeting organisational goals in a profile which provides global exposure.

March 2012 – Present Day: Ernst & Young
Assistant Manager- Assurance Services: Operations (EMEIA Region)

•Single point of contact for all EMEIA resourcing needs at GSS
•Actively participate in the entire process of recruitment for the teams
•Pro-actively work with onshore resource managers, GSS team managers and engagement teams to ensure right GSS people are booked onto the right engagements
•Finance (Invoice) management and follows up with implementation leaders for their respective sub-areas
•Identify and resolve clashes and manage cross-utilization between GSS teams
•Regular reporting
oProducing weekly and monthly reports from bookings system to show forecast and actual utilization
oRespond to ad-hoc reporting requests for GSS and onshore managers
oAutomation of reporting to reduce time & manpower costs
•Responsible for the efficiency and effectiveness of the resource management process.
•Trained and developed junior team members


Feb 2010– Feb 2012: Sitel India Limited
Resource Optimization Center - Team Lead (Global Resource Management & Planning

•Managed 48 lines of business (LOBs) across 7 sites in APAC & American Region (majorly South American Sites) of a major computer (Hardware & Software) and electronics manufacturer
•Managed a team of Officer/Sr. Officer Grade and audit their key deliverables
•Carry out regular calls / web meetings with clients to discuss current performance and future business expansions
•Bridge Planning of BTP (Billed to Pay Ratios) & Gross Margin’s across sites in regards to WFM
•Prepare Capacity Plan & forecast the business volumes / transactions in coming weeks (52 weeks rolling model for long term and 13 weeks model for short/middle term forecasting)

PREVIOUS JOBS:

Oct 2008 – Jan 2010: Intellicom
Sr. Supervisor: Performance Planning & MIS

Feb 2007 – Sep 2008: Vertex, India
Associate Consultant: Shared Services

(July 2003 – Jan 2007): Intellicom

-(October 2004 – Jan 2007): Assistant Supervisor: Operations Planning & MIS
-(July 2003 – September 2004): Customer Care Representative

- Masters in Computer with specialization in Database management and certified Oracle professional - DBA in 9i release 2 & Oracle Associate in PLSQL programming.

- Bachelor's Degree (graduation) in Commerce with specialization in Cost Accounting and Management Accounting, Business Economics

•Successfully completed trainings on Six Sigma & Project management
•Oracle Certified Associate: Oracle 9i Developer. (SQL + PLSQL Programming)
•Oracle Certified Associate: Oracle 9i DBA. (Version 9 release 2)

Additional Skills/Qualification

•Automation of MIS / Reporting using VBA – MS Excel & MS Access
•ERP concepts & Designing Reporting Systems
•Successfully completed REDHAT LINUX & SHELL SCRIPTING Training