IT Network/Systems/End user support Engineer

Proficiency in system administration, engineering and end user support. Record of designing solutions and implementing LAN, WAN and WLAN technologies to meet business requirements.

M/S SAUDI ARAMCO, Rabigh Refinery
Technical Support Engineer (On Site),Rabigh IT Support Group,June 2009 - June 2012

• Provide basic LAN implementations, advanced level service support and assigned tasks on workstations and network operating systems including installation, technical change implementation and maintenance.
• Regular update meetings with Area IT supervisor to review and assess current issues with an aim to providing effective solutions and strategies.
• Installation and administration of servers & client PC’s.
• Works under pressure to achieve results to problematic situations within the shortest times to ensure minimum downtime for the customer Maintain and monitors network equipment and services for optimal performance.
• Administer advanced configuration and setup of network devices.
• Implementation and maintenance of systems, programs, hardware and software.
• Create network and email accounts, setting up laptops/desktops.
• Maintain an inventory of all networking equipment, including spares.
• Create and maintain process and technical documentation for all relevant processes and technologies.
• Design and document configurations and maintenance procedures.
• Ensure network scalability and network uptime to accommodate growing business needs and regulatory requirements.

M/S NeST Group, Cochin- India
Network engineer, May2007 - May2009

• Responsible for the backup of Server data, including automatic backup routines, and offsite storage of media.
• Provide Technical support for the hardware and software issues of Desktops.
• Avaya IP Phones Configuration, User Creation and Support.
• Resolve day-to-day technical issues involving email, network issues, applications, hardware & peripherals.
• Day to Day Monitoring of WAN connectivity of different branch offices all over India and follow up with ISP providers during Failure of links.
• VPN configuration, MS Exchange Server Administration, user account creation, Group Policy Management.

Federal Bank Head Office,Aluwaye
Graduate Apprentice Engineer (August 2006 - May2007)

• Monitoring Federal Bank network
• Federal bank Help desk Support.
• Updating Cash status to banks through sql database system.

• B. Tech (Electronics & Communication Engineering) with First Class Division from Saintgits College Of Engineering, Kottayam Affiliated to Mahatma Gandhi University (2002-06).

• Cisco Certified Network Associate (CCNA).
• Microsoft Certified IT Professional (MCITP)

• Active member and was VP Public relation officer of Toast Masters International, Rabigh Leadership Club sponsored by M/s Petrorabigh and achieved competent communicator & Competent Leader Certification.