Cash Officer

My work objective is to provide qualitative professional service, to drive organizational growth and development in a merit driven work environment.

Zenith Bank Plc (2005 - Date)
Designation/Title: Senior Executive Assistant/Cash Officer
Job Functions:
• Teller Supervision
• Customer Service
• Cash Management
• Control and Compliance
Responsibilities/Key Performance Indicators (KPIs):
Teller Supervision:
• I ensure tellers do screen call over after their postings
• I ensure tellers do call over of previous day transactions and sign off the call over certificate
• I ensure that teller proofs are signed daily after ensuring a conclusive end-of-day balancing
• I re-balance all tellers whenever a teller has balancing problem
• I ensure that teller stations are clean and free of unnecessary papers and tools
• I do periodic balancing of vault and tellers for prompt discovery of error
• I perform a daily check on teller tools to aid service effectiveness and efficiency
• I confirm all cash movement either to or from the customer
• I monitor scanning of tellers’ posted tickets on the archive system
• I constantly perform policy review and clarification
• I train tellers on new and existing product and procedures
Cash Management:
• I constantly ensure the availability of cash in the branch
• I monitor the cash level in the ATM
• I ensure unfit cash and lower bills are not allowed to accumulate but moved on time to CBN liaising branch.
Customer Service:
• I ensure that the bulk counting room and the banking hall are not crowded
• I monitor the turnaround time of service delivery in the cash and teller unit
• I monitor tellers’ responses to customers’ requests and the quality of service rendered.
• I ensure queue orderliness
• I am readily available for swift reparation where necessary; by taking charge of irate customers and getting involved in servicing difficult customers
• I ensure that the ATM provides hitch-free service to customers.
Control and Compliance:
• I call over pink copies of the deposit slips
• I ensure cash declaration
• Declaration of overages and shortages
• I check boxed cash and ensure protective custody of same
• I balance departmental proof daily
• I balance ATMs GLs daily
• I reconcile all GLs in the branch inclusive of vault.
• I collect phones from tellers and note-counters
• I ensure that vault is opened only when the bank guards are available, and vault is closed latest by 6pm before the officers are allowed to leave the bank premises.

University of Uyo, Uyo, Akwa Ibom State, Nigeria
Federal Polytechnic Ado Ekiti, Ekiti State, Nigeria
Akure High School, Akure, Ondo State, Nigeria

2012 Post-graduate Diploma in Business Administration (PGDBA) (Awaiting Result)
2003 Higher National Diploma (HND Upper Credit) Mining Engineering
1998 Senior School Certificate

AWARD
2002 Academy Excellence Award Winner (Class Best Student)
TRAININGS ATTENDED
2005 Zenith Bank Plc Orientation Programme (Certificate of Attendance)
2011 Leadership 101: Becoming A More Effective Leader (Certificate of Attendance)
2012 Operational Risk Management (Certificate of Attendance)

SKILLS
• Ability to work effectively in a team
• Ability to work with little or no supervision
• Ability to work under pressure without compromise to quality of deliverable
• Excellent numerical and analytical skills
• Excellent oral and written communication/presentation skills
• Ability to lead a team.