Suitable Position

I am a hardworking, keen and an optimistic person with a friendly personality, who is eager to obtain a challenging position in the hospitality industry with a committed outlook and strong communication & computer skills

EMPLOYMENT PROFILE

 28 Feb 2008 – Till
Server & Department Trainer (7 Prime Cut & Sunset Steak House)
Ritz-Carlton Grand Cayman
www.ritz-carlton.com

 Working as lead server and dept. trainer.
 Educate new employee about SOP and hotel standard.
 Report to manager.
 Performance audit.
 Assist manager during service.
 Taking reservation for restaurant.
 Prepare plating guide.
 Supervising team member about table set-up and wine service.


 1st Oct ’05 -- To Present
Service Leader
Room Service 3 hotels and Restaurant Reservations (19 outlet)
Shangri-La, Barr Al Jissah Resort & Spa Muscat, Oman
www.shangri-la.com

 Pre-opening team member.
 Worked as shift in-charge.
 Reporting to restaurant manager.
 In-charge for room service (3 Hotel) and restaurant reservation for 19 Outlets.
 Supervising team member to take correct order and reservation by phone.
 Handling guest complaints.
 Responsible for Special care guest and their amenities.
 Accurate and quick delivery of the guest order according to standards lay down by the hotel.
 Served also as a personal butler.
 Responsible for taking stocks and inventories for the outlet.
 Conducted Trainings and designed training plans for the outlet.
 Scheduling of staff and their vacation plans.
 Taking briefings in absence of manager.


 1st April 2004 – 28th Sept. 2005
Ritz-Carlton Hotel, Doha, Qatar
Head Waiter in Room Service and Honor Bar.
www.ritzcarlton.com

 Worked as shift In-Charge.
 Supervised team members to take correct order by phone.
 Accurate and quick delivery of the guest order according to standards lay down by the hotel.
 Responsible for Special care guest and their amenities.
 Preparation of reports and maintenance of records.
 Served as a personal butler.
 Handling guest complaints and compliments.
 Briefing to all L&G.
 Coordinating with Restaurant reservations.
 Preparation of Duty rosters and attendance sheets.

ACADEMIC PROFILE
 High School Certificate from HMG Board Kathmandu, Nepal (1994)
 Intermediate certificate "I. Com" from Board of high school and intermediate education Jarwal Bahraich India UP (1996)
 MS Office, E-mail & Internet course from ADVANCED COMPUTER CENTER Doha, Qatar. (2000)