Technical Support Engineer

To obtain a challenging position where my skills and experience can contribute towards the growth of the organization while providing career opportunities to me.

Icapital , Dubai– (January 2012-Present)

Technical Support Engineer (Posted at Al Qassimi Hospital, Sharjah)

Currently working on Wareed project for the Ministry of Health in UAE to implement the ERP Solution- Microsoft Dynamics AX 2009 , along with Cerner Millennium Heath Information System linking 14 hospitals and 68 clinics. The project aims to create and maintain medical records for patients across the UAE.

Responsibilities :

Proficient in using the updated version of Microsoft Dynamics AX Inventory module .

Handling all AX administrative tasks , like creating users, assigning groups and setting permissions , in hospitals and medicals stores coming under the Ministry of Health.

Checking On-hand quantity / Transactions and using methods like Counting and Transfer for stock correction.

Preparing stock reports, expiry reports to ensure proper plans are taken to move stocks to avoid dead inventory.

Providing direct support to the users to resolve their technical queries and troubleshooting problems related to receiving stock from vendors and issuing to their customers.

Supervising the implementation of the Dynamics AX and ensuring the end user's acquaintance with the software.

Coordinating with Project Manager and Client team, to complete assigned tasks on projects.

Guiding and training new joiners to come up the learning curve.





Dell International Services, India – (September 2008-April 2011)

Senior Technical Support Expert

Responsibilities :

Assisted customers in troubleshooting issues related to Operating System (Windows XP, Vista and 7), hardware failures, MS Office products and Internet connectivity.

Performed upgrades, installation of software and drivers.

Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates.

Troubleshooted and installed hardware peripherals like printers.

Disabled and enabled accounts, user rights, file and folder permissions.

Achieved weekly/monthly targets for sales.

Focused on providing excellent customer service, handled customer queries and complaints.

Worked in Seibel Tool.

Responsible for other duties assigned. SPOC (single point of contact) for sending Minutes of Meeting to Manager and Area Managers.

B.tech Electronics and Communication

IBM Mainframe