Assistant Manager
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Education: 5
Experience: 5 years
Relocation: Yes - Internationally
Career Objective
Professional with 4.8 years of experience including Operations/Customer Management in Telecom.
Analytical and organized; with ability to identify business needs and implement effective solutions.
Professional Experience
Professional with 4.8 years of experience including Operations/Customer Management in Telecom.
Analytical and organized; with ability to identify business needs and implement effective solutions.
Exposure to entire customer lifecycle management, showroom handling, billing and collections, revenue assurance (retail and corporate).
Significant experience in working with high value customers, project managers, showroom staff and corporate team and clients, for securing & executing retention.
Possess proven personnel, operations skills, as well as diversity in written and verbal communication, leadership, negotiation and interpersonal business relationship.
Employ highest levels of customer service and quality control to daily management practices, to ensure customer satisfaction and generate repeat business.
Skilled at building and leading cross-functional teams that produce outstanding results.
Dynamic leader; strongly committed to working with colleagues to achieve corporate goals.
Training, leading & monitoring the performance of team members to ensure efficiency in process operations in meeting individual & group targets.
Eductation
3 years DIPLOMA in E & C from AIT Polytechnic Chickamagalur (India)
Additional Information
Attainments:
Saved Revenue Loss of nearly 1.5 Cr in 2010-11 by driving pre barring Numbers.
Leading Go green Project and Identified Nationally N0.1.
Leading “Work with Care” Project Pertaining to Dunning and become Success KN Stands No.1
Automation of various regular data requirements of Customer Operations team and relevant stake holders.
Successfully launched A New Customer experience project-‘Parvarish’ in June 2011
Tracking and Taking care of New customers Health Check.“First three months ”KN Stands Nationally No.1
In 2010-11 KN Hub CS stands nationally Number Two in Overall Performance.
(SR / Escalation Management, CC Interface, Training,)
Awarded:
Got Appreciation has “All rounder of the Team
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