Computer Engineer/ IT Support
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Education: 4
Experience: 8 years
Relocation: Yes - Internationally
Career Objective
To obtain a level position in the field where I can utilize my education to improve company’s operation.
Professional Experience
1.Position:Technical Support Representative
Duration:Nov 9, 2009 - PRESENT
Company:Teleperformance
Support technical product line of Toshiba laptops from Satellite, Protégé, Tecra, and Qosmio up to Toshiba All in one pc not limited to basic software setup to diagnosing hardware problem. Providing guidelines to customer upon requesting product repair, out of warranty services and online storage support inquiries.
Promote extra services for out of support boundary issues.
Escalate or report software errors or unresolvable concern to L2 or supervisor for immediate resolution.
Pass metric guidelines qualification required by the account.
Making provoked members to a loyal one and being assigned to a difficult call scenario.
Perform Remote Access as needed using LogMeIn.
Can perform multitasking job.
2.Position:IT Assistant
Duration:Jul 1, 2008 - Oct 31, 2008 (0.3 yrs)
Company:Teo A. Khing Design Consultant (Dubai)
Helpdesk support. Organising and storing IT equipment. Install, configure and upgrade desktops and laptop computers and software. Solving problems with Autocad LT 2007/2008. Perform Email Archives on MS Outlook XP/2003/2007
3.Position:Technical Support Engineer
Duration:Jul 16, 2005 - Oct 30, 2007 (2.3 yrs)
Company:Ateco Trading Est.
Handle machines installation in new branch, such as, supervising equipments loading, receiving machine in branch location of Eastern Region. Handle issues analyzing, coordinate pulling out, and visit schedule for branch PCPM machines problems. Perform Remote Access as needed using PCAnywhere.
4.Position:Computer Technician
Duration:Nov 1, 2003 - Apr 30, 2005 (1.5 yrs)
Company:Gulf Computers LLC
Providing technical support to all users for Workstation, Windows 98/2000/XP Workstations, MS Office 2000/XP, Error Proofing Systems, E-mail, and Internet etc.
Monitor, support and maintain all Windows NT v40/2000 Servers, Windows 98/2000/XP Workstations and Error Proofing Workstations to keep them up and running.
5.Position:Computer Programmer
Duration:Oct 10, 2001 - Apr 30, 2003 (1.6 yrs)
Company:MIAA-LBPSC
Providing technical support to all users for Workstation, Windows 98/2000/XP Workstations, MS Office 2000/XP, Error Proofing Systems, E-mail, and Internet etc.
Eductation
Education Level:Bachelor's / College Degree
Education Field:Engineering(Computer/Telecommunication)
Course:Computer Engineering
School/University:AMA Computer College
Location:Makati City
Date:Jun 1995 - Mar 2001
Certification
CISCO Certified Network Associate (CCNA)
ID:CSCO12022665
Verification#:408184170201FSBH
Oct 10, 2011
Additional Information
1.LogMeIn/TeamViewer/PCAnywhere
2.PC Assembly and Troubleshooting
3.DHCP/DNS/WINS/IG
4.Active Directory Administration
5.Cisco Routers and Switches
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