Ocean Export Specialist

Seeking a challenging position in field of logistics/supply chain whereby my academic background interpersonal and analytical skill can be utilized and developed.

 Handle accounts for different kind of industries. (Petroleum – Foodstuff – Pads – Paper – Lamps – Glass – Personal Effect – Automobile – Break-bulk Cargo – Manufacturing Product etc.)
 Organizing the aspects of shipping by Sea and Road to/from Europe, Africa, Middle East, Far East destinations & America.
 Provides continuous communication to the customers about their samples, orders and other logistic issues:
A - Replying to customers’ written and verbal correspondences in a timely fashion that will increase customers’ satisfaction; latest within 24 hours.
B - Confirming receipt of new samples requests and provides customers with continuous updates about their samples status on a weekly basis.
C - Confirming receipt of new orders sent and provides customers with continuous updates about their orders status on a weekly basis.
D – Update customers with information about the documents for their shipments as well as status of their shipped containers.

 Facilitate, accelerate and co-ordinates with various factory units the processing of all customers’ needs to speed up the execution of these needs in order to be able to increase customer’s satisfaction. This includes samples follow-up and approvals, pending in orders and processing of documentation plus any other special requests.

 Work in conjunction & communicate with logistics providers to arrange collections and shipments of international orders.
 Negotiate freight rates with logistics providers via formal RFQ s
 Preparation & distribution of shipping documentation specific to each shipment
 Out of gauge cargo handling expertise
 Prepares, issues, and submits documentations to ensure proper exportation of cargo.
 Provides clients with advice concerning terms of delivery and payment, insurance, services or other matter affecting client needs.
 Arranges for consolidation and/or deconsolidation of containers.
 Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy.
 Communicate and correspond with other company branches and agents for customer satisfactions, and ensure excellent service execution.

 2008-2012
February 2012 AASTMT Arab Academy for science, technology and maritime transport, Sheraton, Cairo, Egypt
Major: Bachelor degree in Logistics and international transport
Project: Studying the Effect of Inventory Policy and Supply Chain Structure on Bullwhip Effect.
GPA: 3.8 (Excellent with honor degree)

 1994-2007
June 2007 Frères Heliopolis (College Patriarcal)
(High school certificate) French Language School,
French Language School, Heliopolis Cairo, Egypt
Degree: 90%

FIATA Diploma
International Federation of Freight Forwarding Associations
- Freight Forwarding - Airfreight
- Sea Transport - Customs Clearance
- Road Transport - Logistics
- Insurance - Dangerous Goods
- Computer and Information Technology in Forwarding
- Maritime Container - Rail Transport
- Supply Chain Security
- International Carriage by Inland Waterways

Egypt-Air July 2011
Public Administration for Loading – Egyptair Ground Services
Training – Egyptair Cargo