Senior Customer Service Exec / Marketing Executive

A highly motivated and enthusiastic individual with exceptional capability in managing multiple, concurrently running task.Cool under pressure and tenaciously do what it takes to get the job done.Effective communicator, negotiator,and decision maker

TeleTech Inc. April 28, 2011 – February 28, 2013
Mandurriao, Iloilo City, Philippines

Senior Customer Service Representative

 To supervise Product launches, promotions, and other marketing and sales-driven efforts
 Facilitate presentations on effective marketing strategies for cross-selling various products.
 Build and maintain new revenue streams through the expansion and growth of business relationships with potential clients
 Consolidate customer feedback and submit reports to marketing manager to develop marketing plan
 Support marketing manager to implement marketing goals
 Encouraging, supporting, and motivating Customer Service agents
 Ensuring quality of service provided by the Customer service agents to achieve assigned targets.



TeleTech Inc. April 27, 2009 – April 27, 2011

Mandurriao, Iloilo City, Philippines



Customer Service Representative

 Provide interested customers with a good business deal that offers plans and services in affordable way
 Promote cross-selling of products and services upon direct customer contact
 Handling customer complaints and queries
 Resolve billing disputes at a timely manner
 Give comprehensive product awareness to clients
 Achieve targets assigned by Senior Customer Service Representative






Mando Mandarin July 3, 2008 – July 3, 2009

New York, NY, USA


Telemarketer

 Contact Schools and other educational establishments by telephone in order to solicit sales for services specializing in delivering Chinese language courses
 Development, implementation and oversight of outbound acquisition sales
 Adjust sales scripts to better target the needs and interests of specific individuals
 Made meeting appointments and telemarketing campaigns



3FOUR1 June 4, 2007 - June 4, 2008

Dallas, TX, USA


Online Administrative Assistant

 Generate spreadsheet reports and summary reports on researched data
 Respond to Customer inquiries through emails, online chat, and live internet calls
 Assist with event management
 Generate appointments for the sales team
 Administrative activities and database maintenance

Academic Education

Dates of Attendance : 6/1/2005 To 3/30/2009

Central Philippine University, Iloilo City

Bachelor of Science in Commerce Major in Marketing