Customer Service

Develop personal and professional skills, gain further experience in gas and oil field and build a promising career in such industry.

May 2011-Present ‘Al Ahli Driving Center’-Dubai
Customer Service Executive

 Interact with customers, in person or by telephone, to reply to requirements, book for driving classes and tests dates.
 Process hold alert report and daily hold action list.
 Receive, count and record money received as fees from customers as instructed by the Accountant Department including processing end of day money for cash register and copier.
 Perform clerical duties such as typing, filing, answering telephone, making photocopies, etc.
 Handle and resolve customer complaints
 Provide pricing and registration information
 Record details of inquiries, comments and complaints
 Assume limited Supervisor/Manager duties responsibilities during absences.
 Able to work independently and work a flexible schedule including nights and weekends.
 Establish and maintain effective relationships with internal departments.

2008-2010 ‘Zaoui International Creation’ (ZIC)
Marketing Executive

Textile Manufactoring
 Able to prospect and qualify potential customers.
 Meet and identify requests and prepare solutions.
 Carry out market research and customer surveys to assess demand, brand positioning and awareness.
 Manage the production of marketing materials (leaflets, posters and flyers) and arrange for their effective distribution.
 Meet and negotiate with decision makers and influence them to close deal.
 Good communication and interpersonal skills.


2006-2007 ‘Service Technologie Informatique et Bureautique' (STIB)
Sales Executive

Hardware & Software and Offices Furniture Trading
 Recommend, select and help locate or obtain merchandise based on customer needs and desires.
 Describe product and explain use operation, and care of product to customers.
 Sell products via telephone and in-person.
 Achievement of monthly and quarterly targets.
 Develop and sharp personal selling skills and update product knowledge.
 Support the sales manager and other colleagues.

2002-2007 Higher Education Institute of Management of Sousse (ISG-Sousse)
Bachelor’s degree in Marketing

 International Marketing
 Strategic Management
 Macro and Microeconomics  Marketing Strategies
 Finance
 Statistics
The final year project “Major TV Adverts Factors Influencing The Attitude of The Children” was distinguished by the Vice-Chancellor Special Prize.



1994-2002: High School of Erriadh, Sousse
'Baccalaureate'(A level) in Mathematics

 SKILLS & COURSES
IT Skills
• Proficient with MS Office package and Internet Researching
• SPSS( Statistics Software)
Languages
• Arabic –mother tongue
• English – fluent
• French –fluent
• German –conversational(3 years as a foreign language in High School)

Courses

•2008: AMIDEAST-Sousse
TOEFL diploma and 40-hour English Course

•Dec08 –May09 : Higher Education Institute of Technological Studies
Diploma in Computing Sciences and Business English

Other UAE DRIVING LICENCE