IT SUPPORT ENGINEER

I am seeking a challenging technical position in a pleasant working environment, which will permit me to continue practicing and expanding my skill set and knowledge base.

Working for Cochin Stock Brokers Ltd supporting around 200 users with technical issues and worked with helpdesk on daily raised tickets. Administered company backup/recover plan and monitoring the whole network for traffic flow, suspicious software and forbidden applications.

Responsibilities include the following:

• Implementation of new Branch hardware & network infrastructure.
• MS Outlook Configuration & Troubleshooting.
• Configuring Laptops & Desktops and customize it according to the Company policy.
• Resolving Network Connectivity problems at the client end.
• Creation/ Updating of the documentation of LAN/WAN setup.
• Training users hands-on to use the systems properly.
• Remotely supported users and solved issues through Remote desktop & net meeting.
• Support for Microsoft Outlook mail application.
• Installing and maintaining clients / workstations with operating systems Windows 98,
Windows XP, Windows 2000 professional, Windows 2000 server, Windows 2003 server, Windows 2008 server,application Software such as Visual Studio 6.0.net, Adobe Photoshop, Macromedia Flash,MS-Office, SQL Server, MS Exchange etc.
• LAN securities and implementation.
• Responsible for Daily, Weekly & Monthly backups.
• Handling Video Conferencing systems and IP phones.
• Providing Desktop support for all users.
• Resolving Network Connectivity problems at the client end.
• Kaspersky Antivirus Installation & Trouble shooting.
• Installation and support for CISCO Routers & Switches.
• Installation and maintenance of network monitoring applications like MRTG,Nagios and other Applications

B.E computer science and engineering

CCNA
CCNP