Service Engineer cum Spare Parts Officer

A responsible position, where I can contribute my expertise, experience and skills.

 The in charge of the free service bay.
 Duties including diagnosing the faults of the vehicle and to give necessary instructions to technicians.
 Other duties include the customer care and to co-ordinate the technicians in the relevant bay.
 Responsible for estimating the repairing cost for Insurance purpose.
 Duty includes preparations of details of vehicles the under warranty.
 Preparing of complete list of spare parts.
 Present and sell products and services to current and potential customers
 Supplies parts to the mechanics in the dealership who service and repair vehicles
 Extract the correct Item code according to customers need.
 Prepare the spare parts quotation and the follow up and perform the sales transaction when necessary.
 Develop and maintain sales material and current product knowledge.
 If the parts are not in stock, he may request to order them or suggest substitutes
 Manage customers' enquiries: quotations, orders and delivery status
 Prepare quotations according to Company Spare parts policy
 Maintain and increase existing business in volume and value; target and gain new customers

Educational Qualifications:
i. Bachelor of Engineering (Mechanical), (july – 2007)
Hindustan College of Engineering & Technology
ii. Higher Secondary Education (2002)
Board of Higher Secondary, Government of Kerala
iii. Matriculation (Apr 2000)
Board of Public Examination, Government of Kerala

Computer Proficiency
 MS Word, Excel, Power Point etc.
 Internet & Email
 Operating Systems- WINDOWS 98/2000, 2003,XP

 MS Word, Excel, Power Point etc.
 Internet & Email
 Operating Systems- WINDOWS 98/2000, 2003,XP

 Customer dealing and convincing skills.
 Excellent customer service skills and the ability to communicate effectively and on all levels.
 Excellent English communications skills.
 Team Player.
 Leadership as an Individual Contributor
 Basic Skills Competencies.
 Strong sales skills in IBM, HP, Dell, Microsoft products.
 Believe and Enjoy hard work.
 Ability to travel locally and regionally
 Good knowledge on Instrumentation/Mechanical Equipments and its spares.
 Knowledge of air conditioning and refrigeration.
 Knowledge of Lathe works.
 Deals with sales of automobile spare parts.
 Ability to identify flaws and any kind of loop holes in the machines that have been manufactured.
 Innovative and ability to experiment with new and advanced designs and technologies