Costumer Service Manger and PRO

To work in a challenging environment wherein I can develop my skills and abilities that will provide growth to the organization and also improve my career prospects.

 Claim processing for US based Insurance Companies like Anthem, Blue cross Blue shield, Liberty, Apriya, Aetna etc. Insurance claim forms file processing HCFA 1500, CMS 1500, UB-92, UB-04 and automobile insurance claim processing receiving inbound calls for resolving queries/verification /sales.

 Prepare reports and maintain records of work accomplishments and administrative information, as required, and coordinate the preparation, presentation, and communication of work-related information to the supervisor.

 Report to the supervisor periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes, and individual and team training needs.

 Intercede with the supervisor on behalf of the team to inform the supervisor of performance management issues/problems and to recommend/request related actions, such as assignments, reassignments, promotions, tour of duty changes, peer reviews, and performance appraisals.

 Coach, facilitate, solve work problems, and participate in the work of the team

 Observe training needs and relay training needs and requests to supervisor

• Bachelor of Science in Mathematics (B.sc) from Kerala University Trivandrum in 2004-2007
• Additional Qualification: Diploma in Aircraft maintenance Engineering (D.G.C.A) New Delhi in 2007 – 2009