IT Services Engineer

To obtain a challenging career position in business or technology that will make the best use of my existing skills and experience, further my personal and professional development and contribute to the overall growth and success of the organization.

IT Support Engineer, AngloGold Ashanti Obuasi Mine, November 2011 – October 2013

· Install and support network and internet systems using different build technologies.
· Identify areas where new or changed use of IT will add value to business
· Ensure quality procedures are adhered to, in concert with the business and IT groups
· Promote and maintain high professional standards whilst delivering IT to the business
· Support all desktop IT Services including desktop PCs, laptops, telephony and office printing.
· Monitor network to ensure availability to all system users and conduct necessary maintenance.
· Work closely with software suppliers and contractors to setup or resolve operational issues.
· Provide assistance and technical knowledge to aid implementation of most projects.
· Lead site surveys to assess risks, quantify materials, manpower and duration for most IT projects.

Service Desk Associate, AngloGold Ashanti Obuasi Mine, January 2011 – October 2011
· Provided first and second line support to a wide and varied client base of over 1500 users.
· Answered incoming helpdesk calls and emails from end users by logging and prioritising them.
· Administered and followed corporate IT department policies, procedures and checklists.
· Maintained the ticketing management system and updated the knowledge base accurately.
· Assessed problems and solve issues of varying complexity via remote access, email and phone.
· Generated and provided the relevant data and any other reporting needs.
· Identified and escalated any critical issues to required experts and top management.
· Analysed user support statistics and recommended appropriate measures to my supervisors.

Coventry University, Coventry, United Kingdom, August 2013
· Master of Science in Management Information Systems

Teesside University, Middlesbrough, United Kingdom October 2011
· Bachelor of Science in Business Computing

NIIT Computer Centre, Achimota - Accra, Ghana December 2009
· Professional Diploma in Information Technology (Software Engineering)

Mfantsipim School, Cape Coast, Ghana August 2003
· Senior Secondary School Certificate (General Science)