technical service supervisor

i am currently looking for a job where i can make the most of the skills acquired and at the same time, however, still be able to grow professionally

since 2006 to today
manager technical support - trasma s.r.l

trasma s.r.l is an Italian equipment distributor for finishing pre/post-print lines, inserting systems, ink-jet printing high-speed system (18,000 -40,000 pcs/h), books production, cutting ,fold and staple/drilling lines.
currently I coordinate a team of two people.
my main responsibilities include:

• planning and organization installation of multi-brand lines for special operations (matching, read * print, laser micro perforation, etc. ).
• testing equipment of foreign suppliers (germany, france, canada)
main testing performed for the brand buhrs,
muller and buskro for base of high-speed printing
• translation technical bulletins and manuals
• update continuous technical service department
as the director of technical training of the service department, regularly took part in refresher courses in agreed with the main suppliers.
•problem solving, technical solutions and development of processes tailored to specific production requirements from time to time highlighted by customers.
previous experience
1. from 1986 to 1996 instructor and technical specialist - nrg italia s.p.a.

nrg italia (now ricoh) was a leading company in the field of Office Automation.
for the same company i was previously in charge for the following functions:

• coordinator of laboratory: was coordinating three persons for the refurnishing and repair of machinery dealers
• trainer and technical specialist italy

2. From 1996 to 1999, responsible for technical assistance for copystar italia spa
as a coordinator of technical service department, i managed a team of 2 people and the following areas of interesting:

• organization technical courses,
• managing telephone support,
• management on-site support,
• courses management update at foreign locations,
• forms management procedures and guarantees,
• technical updates,
• equipment Approval


3. From 1999 to 2006 responsible for technical assistance for the MWCR div. Olytalia.
In the role entrusted to me was coordinating a team of 2 engineers with the following responsibilities:

• Organization technical courses
• Management phone support
• Management support on-
• Site Management update courses at foreign locations
• Management forms and procedures
• warranty management and technical updates
• Manage web site

• diploma in electrical Engineering obtained in 1980 from itis of gorgonzola
• trained in the use of operating systems dos, windows and lotus in 1986.

• microsoft office
• html Language and editor program like: frontPage and dreamweawer
• adobe photoshop and paint shop pro
• design and development of websites