zainab Almaani Electronic payment leader,

Looking for career enrichment opportunity in your organization, where my experience and education will contributes effectively with the organization

Experience in Bank Muscat For thirteen years since 2000
2006-2013
(Central Operation)
1. swift Dept, inward and outward remittance, RTGS, salary dept, clearing dept, in house transfer, standing orders, and speed transfer
Handling different responsibilities in swift section verifying and authorizing swift messages, handling customers quires, preparing MIS, Involve in projects like e-banking and internet banking for swift dept ,works as an expert for any queries related to swift checking double, releasing payment from OFAC, dealing with treasury department for rating and purchasing fund of payment.
Worked as a team leader, facilitate problem solving and collaboration with organization goal. Motivate staff, inspire team member, develop team, and open communication for creative thinking
Worked also for other department in operation authorizing payroll, checking report , authorizing chq and return chq , updating standing instruction for OMR and overseas payments, very effective dealing with staff and customers, capable to cope up with new system upgrades easily, also first bank in Oman using swift alliance access 7.0.50
2002-2006
(Corporate Branch, Customer services, current account, loan department)
Banking service to customers, respond to customer question and complains, posting entries, receiving IPO, Handling reconciliation account, calculating loan, receiving customer instructions for banking transaction. Demand drafts issues and telegraphic transfer.
2000-2002
(Call Centre)Wok as a phone banker Providing service and support to customers, solving customer query, responding to customer complain, satisfy customer request , and Communicate will all levels.

• Assertiveness Developing Self Confidence and Articulation
• Authentic leadership
• Swift courses overseas
• Negotiation Skills In-Company
• Cash clearing 2012 training from Deutsche Bank- In house
• DC III -Overview of Banking
• Development Centre III -Presentation Skills In-Company,
• Imaging BPM –IN company
• Customer Credit Transfer and Cash Management External – Overseas
• Prevention of Money Laundering
• Computer Security and Control
• Omantel IPO –In company
• Computer Security and Control –In company
• Banc assurance Presentation In-Company,
• Basic Accounting Course
• ATM Balancing Course
• Prevention of Money Laundering
• PC Skills Course External
• English Language External
• Basic Skills for Call Centre
• Products Awareness for Phone Bankers

Master of Business administration (MBA) from UNIVERSITY OF Bedfordshire, graduated 2012
Higher Diploma in Accounting (CAT) graduated 2007 from college of banking and financial
Business English and General English United Kingdom for four months in 2002

• 13 Years experience in banking fields (BANK MUSCAT), and master holding in Business administration.
• An effective communicator with solving skills and relationship management
• Leading skills and experience in leadership work as a leader for 7 years
• Customer services delivery to ensure maximum customers satisfaction
• Experience in adapting new system and work positively with changes
• Handling project of the department for improving work environment
• Banking experience for individual customers and corporate customers