IT Support

To obtain a suitable position in an esteemed organization that relates to my work experience as described in this resume. Backed by presentable personality, exemplary communication skills and candid behaviour.

JOB RESPONSIBILITIES:

• Attending to the technical problems of the users on daily basis.
• Filtering of viruses to avoid system breakdown.
• Assembling of new systems
• Recording the systems in use and ones out of order
• Maintenance of hardware & software.
• Configuration of network connections & trouble shooting
• Implementing of security measures.
• Escalate IT issues to the IT Manager where necessary
• Responsible for managing backups and tape rotation
• Diagnose and resolve technical issues
• Undertake small to medium-sized IT projects as instructed by the IT Manager
• Provide desktop and server support
• Support and maintain MS Server/Desktops and MS Exchange
• Setting up and configuring new laptops and desktops
• Install authorised software to laptops and desktops
• Ensuring security and upgrades are applied and kept up to date on desktops and laptops
• Antivirus installation to all desktops and laptops
• Fault-finding to laptops and desktops
• Reporting faults and maintaining logs on servers, desktops and laptops
• Completing internal user moves including phones
• Patching of network and phones
• Making of Cat 5 e network cables were necessary
• Ensure all logs for equipment and users are maintained
• Setting up and configuring new core servers
• Installing authorised software to core servers
• Ensuring patches and upgrades are applied to core servers
• Fault-finding to core servers
• Creating purchase requisitions for IT hardware/software
• Ensuring all software purchased licensing is recorded and maintained
• Exchange server mailbox maintenance including archiving mailboxes
• Setting up new users and disabling expired accounts in accordance with HR requirements
• Providing support for MAC and PC.

Kakatiya University, Warangal AP, INDIA. (2009)

 Relevant Course Work: Advanced Accounting, Management Accounting, Auditing, Business Finance, Taxation & Cost Accounting.


• Financial Software – Focus 5.0,Wings & Tally 7.2 & 9.0
• Operating system : Windows 98, XP & Vista
• Well Experienced in MS-Office 2000, 2003 & 2007
• Basic Knowledge in Troubleshooting software
• Installation of Software & hardware
• MCSE (Microsoft Certified System Engineer) Networking.
• Well experienced in Internet Packages