Experienced banking professional. Adaptability, perseverance, proactive, and eagerness to learn are my keys to success.

To be part of a reputable company that will enhance my skills and knowledge.

JP Morgan Chase & Co,
Team Leader-OIC Manuals (UK Control Desk)
• Supervised a team of senior team members providing operational support to enable client transactions executed timely and accurately.
• Manage the day to day Operations for Multi-currency Payments.
• Monitor and respond to email correspondence from In-country and other hub sites.
• Keep all stakeholders and SOP updated with changes and development of process.
• Escalate issues as soon as identified.
Transaction Processing Specialist - Senior Team Member – Manuals (UK Control Desk)
• Provide operational support to enable client transactions to be executed in a timely and accurate manner.
• Responsible for the receipt of complex transaction types sent by clients using facsimile and exception channels.
• Managing the customer referral/call-back, risk review, and authentication processes required before any transaction can be executed.
• Perform payment processing if required, and be able to handle any enquiries associated with the end-to-end transaction flow from instruction receipt through to processing.
• Assist on administrative tasks such as attending monthly meetings, conference calls, submission of reports, daily audits, etc.
• Assigned as POC in the absence of supervisor.

SYKES Enterprises (previously ICT Marketing Services Inc.)
Associate Team Lead
• Handling a team composed of 15-20 agents concentrating on metrics such as CSAT, Attendance, Average Handled Time (AHT), Quality (QA).
• Monitor and coach agents on their strengths, weakness and areas of opportunities; motivate agents to meet their goals
• Cascade updates whenever necessary; worked with the support group to meet the goals set by the client.

Banco de Oro Universal Bank
Jr. New Accounts Teller
• Cash Services Teller- acceptance of deposits, withdrawal and encashment of checks
• General Services Teller- bills payment, foreign exchange, telegraphic transfer, issuance/encashment/cancellation of manager’s check and demand draft, issuance of bank certificate, cash card reloading/selling, remittance pick-up, filing of reports and slips
• Marketing Services Teller- roll-over of matured time deposits and mega saving account, opening of peso/dollar savings account/time deposit/mega savings account

Bachelor of Science in Commerce Major in Economics
University of Santo Tomas, Espana, Manila
GPA 1.82, 87-88 Good
June2001-March2005

JP Morgan Chase & Co,
• Part of the team to migrate a process from UK to Philippines
• Excellence Award April-July 2013
• Attendance Aces Award (February-March 2011)
• Spot Award-TS Ops Process Improvements/ Projects Award for 2011- CLC Work Instruction

Banco de Oro Universal Bank
• Top Cash Teller- October 2006
• Scored 98% on the Mystery Caller test by the HR to test the teller's professionalism over the phone and knowledge of the products and services of the bank.