Manager, HR - Manager, Training and Development - Manager, CRM

Join organization offers stable and positive atmosphere & inspires me to enhance & therefore to innovate the work culture for the betterment of all parties concerned. To use my skills in the best possible way for achieving the organization’s goals.

Mar 2013 - Present: PETRONAS ,Sudan
Senior Executive CRM
Lead & Drive the Implementation of Customers Relations Management Systems, to
achieve customers’ satisfaction and a competitive edge at cost effective levels.
Ensure efficient implementation of the sales ordering system in accordance with the company policies and procedures to achieve maximum customer satisfaction and to meet the Business Lines and Company targets. Set and lead the implementation of Customers Loyalty Programs.

Nov 2009 - Feb 2013 PETRONAS, Sudan
Senior Executive, HR Services
Lead the development of Man Power Plan & Budget. Manage the implementation of
overall staff compensation & benefits, Medical plan & social events of all kind of employees in accordance to the statutory requirements, HRM Policies and Procedures, Collective Agreement and Terms & Conditions of Service. To ensure the smooth salary and compensation benefits processes to meet staff expectation and to be in line with Statutory Requirements, HRM Policies and Procedures and Collective Agreement.

Sep 2006 - May 2008 Bee Petroleum Co. Khartoum , Sudan
Marketing & PR Officer
Plan, manage and control the overall sales functions of fuel & lubricant products through the distribution network in the retail and whole sale sectors in Sudan to achieve the short and long term targeted sales volume, profit and market share through a sound sales strategy, efficient workforce and a cohesive, customer-oriented distribution network.

Jan 2003 - Present Freelancer (L&D)
Corporate Trainer & Consultant
Set strategies for the learning & development (L&D) functions to guide the development Plans for achieving Organization's Strategic vision and mission. Perform training needs assessments (TNA) for organizations. Organizing and managing various L&D activities, training programs within an organization. Essentially, to make sure staff gain and develop the skills they need to carry out their jobs effectively.
Design and facilitate employee or customer training materials and programs. Training can include a variety of topics to meet an organization' needs. Conduct the training programs in line with organizations' needs and requirements. Provide leadership, coaching and guidance to employees and conduct performance review to instill right mindset, behaviors and values that will contribute to high performance standard.

Nov 1997 - Aug 2002 Omdurman Ahlia University Khartoum , Sudan
Faculty of Arts & Humanities, Bachelor(BSc/BA), English literature & Language, GPA A+

2012 Diploma , Human Resource Management (HRM), Open Malaysia University , Malaysia

2006 CCT (Certified Corporate Trainer), Canadian Training Center of Human
Development , Egypt
2008 Diploma of Strategic Planning Consultant, Human Resources Development Academy
(HRDA) , United Kingdom
2006 NLP (Neuro – Linguistic Programming) Diploma, INLPTA, License 4810, April.
2013 ISO 9001 Internal Auditor, TBS Ecotech Sdn Bhd Malaysia

Mass Media Professional Communicator.
Motivation Speaker in so many events & programs especially for youth and young people.
Working in marketing, lead me to open & read the book of BRAND and participate in creating the positive image for many organizations. Now, my role in CRM is to keep, create and re-imagine our very effective and power BRAND of PETRONAS.
HR Specialist & Professional, focusing to be a strategic enabler and partner to the business. Have a very good experience in C&B administration, Employee Relations, Staff Event Organization, Self - Career Consultation, PMS and Strategic HRM.
More than 10 years as a Freelancer Trainer and Coach of HR, People Development, Management & Soft Skills. Keen to work on Mind Set and Chang management.
Contributes successfully in many Tasks in PETRONAS (PETRONAS Competencies framework, Marketing research workshop, Organization Cultural Survey, Employees’ satisfaction survey and ISO committee).
Interviewed in many TV and broadcasting channels as a Writer and HRD Trainer.
Learn things, accept new challenges, sense of initiative & responsibility to adapt to new situations and believe that these are the important assets.
Self-correspondence, Strategic Business Focus, Strong interpersonal communication.
Leadership and Managerial skills, Consultation Skill.
Holding and Awarded more than Twenty (20) Certificates of Achievements & Training attendance in Management, Leadership & Training.