musthafa_resume

To find a competitive job which matches my experience and qualification as well as to contribute to the corporate growth

National Bank of Abu Dhabi
Period Apr 2011 – till Date
Positions Held Lead Technical Analyst, Senior Technical Analyst,
Software Developer
Job Description Leading support teams that provide 2nd level support for applications and platform incidents and responsible for ensuring that platforms meet and continue to meet operational requirements such as scalability, reliability and manageability.
 Managing user impacting incidents including business impact assessment, technical resolution, engagement, communications and post incident reviews
 Understand, actively participate and implement improvements to incident, problem and change management processes
 Drive continuous improvement of services and processes in order to increase platform stability and realize operational efficiencies
 Ensuring monitoring alerts and systems events are assessed, prioritized, managed and potential incidents are identified and remediated prior to business impact
 Close liaison with internal & external entities (other project teams, ITD units, user depts., external businesses, vendors etc) in respect of projects, cost info etc.
During the period I have managed/involved in project implementations such as Security Trading Systems (Order Management, Online & Mobile Trading), Advent Portfolio Management System, Megara Custody Solutions etc. and providing post implementation support on these systems.
Attended many training programs including ITIL Fundamental & Intermediate, Project Management by IIL, Leadership Journey by IIL, MS Sharepoint 2012 Administration etc.
 System analysis, design, coding, testing, implementation, support and maintenance.
 Manage & assist projects on schedules, work break down structure, milestones etc.
 Assist & provide support to conduct regular DR/BRP testing on systems.
 Apply system patches and upgrades as necessary within the policies established.
 Provide software installations, upgrades and training to users/customers as required

Trans Emirates Systems, Abu Dhabi Jan 2000 – Jun 2004
Position Analyst Programmer
Job Description System analysis, design, coding, testing and implementation.

Wadi Huda, Kerala Mar 1997 – April 1999
Position Developer / Support Specialist

• PG Diploma in Computer Applications (PGDCA)
Institute of Human Resource Development, (IHRD), India (www.ihrd.ac.in)

• Bachelor Degree in Commerce (BCom)
University of Calicut, India (http://www.universityofcalicut.info/)

• ITIL v3 Intermediate Certified
(OSA – Operational Support and Analysis)
(RCV – Release, Control and Validation)
(Fundamentals – IT Service Management)

• Microsoft Certified Application Developer (MCAD.NET)

• Experienced for more than 14 years spanning Application Administration & Support, Project implementation, Environment Management, Analysis, Design, Development and Maintenance
• ITIL Intermediate Certified in OSA & RCV and Certified Application Developer in Dot Net (MCAD.NET)
• Experience ranges from preparing feasibility study reports, on-site surveys, liaison with end-users, technical flow-charting, preparing project plans, design-development phase to meeting strict project completion deadlines, prepare operational procedures, user manual, training and support etc
• Highly Experienced in installation, configuration and administration of Application/web servers like IBM WebSphere, Oracle Weblogic, Internet Information Server etc. on Windows, Solaris platforms.
• Deep knowledge and hands on experience in using development tools like VB.NET, C#, ASP.NET, Visual Basic, T-SQL, PL-SQL, MS Access, VBA etc.
• Expert knowledge of SQL and demonstrated experience in using RDBMS Systems like SQL Server, Oracle, Sybase and database access technologies like ADO.NET, ADO, RDO, ODBC etc.
• Outstanding knowledge and experience in designing and developing web pages using technologies like HTML, XML, ASP.NET, Web Services, AJAX, ASP, Java Script, VB Script etc.
• Independent as well as Team player with excellent analytical, communication, business and interpersonal skills; Hands-on experience of source control software setup and administration.