IT ENGINEER

To be associated with a progressive organization which can provide me with a dynamic work sphere to extract my inherent skills as a Professional.

PROFESSIONAL EXPERIENCE:
Organization: Accel Frontline Ltd, Thrissur, Kerala, India.
Designation: Desktop Support Engineer
Duration: 14 Jan 2013 to 31 Oct 2013
Responsibilities:
 Install hardware and peripheral components like disk drives, printers, keyboards and monitors.
 Load software packages such as networking components, operating systems and office applications.
 Customize and adapt current programs to satisfy users’ needs.
 Coordinate with network services and information systems groups.
 Update on status to manager and users through voice mail, email and in-person communication.
 Install, repair and conduct preventive maintenance of personal computer by providing technical support.
 Troubleshoot software and hardware failures and determine network problems.
 Diagnose and resolve incidents using documented procedures to perform responsibilities.
Key skills and competencies:
 Excellent customer facing, communication and rapport building skills.
 Familiar with different operating systems and antivirus systems.
 Extensive experience in back office, desktop troubleshooting and problem diagnosis.
 Skilled at troubleshooting networking related problems.

1. MBA with specialization in System and Marketing secured 68% marks from T-John College, Bangalore, affiliated to Bangalore University.
2. B-Tech in IT secured 80% marks from Park College of Engineering and Technology, Coimbatore, affiliated to Anna University Coimbatore.

 Red Hat Certified Engineer (RHCE)
 Microsoft Certified Professional (MCP)
 Microsoft Certified IT Professional (MCITP)
 Juniper Networks Certified Associate (JNCA

 Undergone 2 weeks Industrial Training on the Project of developing Web Designing in JAVA, J2EE, PHP in M2i Solution, Ambathur, Chennai.
 Participated in inter-college paper presentation on Counter terrorism and Cloud computing.
 Mozilla Service Week Award for best poster design during graduation.
 Member of Mozilla Student Reps during graduation.