station manager/ yard incharge

OBJECTIVE: To build a career in retail sales & customer service arena and to grow with the professional organization by contributing towards its growth with the personal experience I gained over the years.

WORK EXPERIENCE:

 WORKING AS A DIESL YARD INCHARGE UNDER A REPUTED FIRM IN FUJAIRAH .2009 TO TILL DATE.
PREVIOUS EXPERIENCE:

# Site Manager, Retail Facilities, Emarat Dubai (1999 to 2004)
An ISO 9001 Certified Company. Winner of the Dubai Quality Award 1998.
Responsibilities Included
 Working as a Diesel Yard in charge of reputed firm.
 Proper checking of loading and off loading of Diesel.
 Control of stock, checking and time to time reporting to the Managements.
 Controlling of staff and giving proper trainings.
 Solving customer complaints and problems.
 Doing paper works such as, daily sales and purchase report, tank stock, trip details, verification of losses if any.
 Worked as Manager in Supermarket, Gas station, and service station.
 Monitor daily sales activities ensuring that sales targets are achieved and profitability is always the goal.
 Responsible for delivering consistent customer service.
 Implement Store Operation Procedures in line with the company.
 Motivate and Lead a team of Multinational Staff.
 Goods receiving, Merchandising, Store operation customer response in line with the company.
 Feed back to the Management regarding customer response to the Products Display and Customer Service.
 Implements and promote promotional and seasonal sales.
 Responsible for buying controlling stock, preventing theft, loss and security.
 Responsible for cash collection and banking.
 Responsible for purchasing, controlling stock, preventing theft, loss and security.
 Assisting the management in making physical verification of assets along with conducting feasibility studies, analyzing sales and monetary control.
 Have won several appreciation certificates and salary increment for handling good customer care.
 Having knowledge of food service, car care, electronics goods, and consumer durable.
 Knowing Fire Fighting methods and Certificates holder.

EDUCATIONAL QUALIFICATION:
 Bachelor of Commerce (B.com) from the University of Calicut, Kerala, India

 Customer Service Skills.
 Fire Fighting Courses.
 Staff Motivations.

PASSPORT DETAILS:
Passport No. : Z-1039594
Issued at : Dubai
Issued on : 28th July, 2003
Marital Status : Married
Date of Birth. : 25th May, 1973
Languages known: English, Arabic, Hindi, Tamil, Urdu, and Malayalam
Place of Birth. : Kerala, India.
Visa Status. : Residence
License. : VALID U.A.E. AND INDIAN DRIVING
LICENCE ISSUED 22.05.2004