Executive GM Assistant Business Development

high-level administrative-answer phone calls & customer queries- GM & department letters

• Provide high-level administrative support to smooth the working environment.
• Customer service & Information: answer phone calls & customer queries to offer efficient customer service and enhance the company’s image.
• GM & department letters, and other documents (Assure accurate typing and presenting required documents in a timely fashion) Send, Receive and file( Letters and international shipments through FedEx Assure sending the shipments in a timely manner)
• Identify (inaccuracies in written communication, taking corrective action)
• Compose (routine correspondence including letters and faxes for the GM and all departments under his supervision, Accurate correspondence to be signed and sent to the concerned parties in a timely fashion)
• File and retrieve (GM and department related documents, Assuring documents are secured and properly filed)
• Sending (123 new members letter to banks, Accurately updated and in a timely fashion)
• Update (Clients data base, Assuring maintain up to date data base that facilitates the communication between the company and its clients)
• Greet and guide customers in their choices, providing excellent customer service being a brand ambassador.
• Receive cash or payment in any other authorized modes from customer,issue receipt/bills against their purchase, reconcile cash / credit receipts with sales figures and prepare daily cash summary report for submission to the Accountant in order to mange the company funds efficiently and maintain transparency in all monetary transactions.
• Responsible for the safe custody of cash received and/or other relevant documents and deposit the cash / cheques in the bank everyday.
• Customer service & Information: answer phone calls & customer queries to offer efficient customer service and enhance the company’s image. Keep count of customer traffic into shop and compile relevant information on a daily basis.
• Petty cash management.

Education
Cairo University, Faculty of commerce, from 1999 to 2003, Accounting department.

English Course in British Counsel
• French Course in French Center
• Manual accounting diploma.
• Word 2007 Course.
• Professional Secretary Course.
• National Bank of Egypt - Credit dept. training
• Phone Etiquette course
• Communication skills course
• Jewelry course

September 2005 : Al Tayer Group – Dubai, UAE
Job title: Fashion Consultant in Gucci & Bottega Veneta in Emirates Towers