Curriculam Vitae

To associate myself with an organization, which gives me adequate opportunity to enrich my knowledge and professional skills, and use the same in contributing to organizational goals to the best of my ability.

WORK EXPERIENCE

Datapro Computers Pvt Limited – Senior Marketing Manager
Kakinada, Andhra Pradesh, India
(Aug 2011 – Jan 2014)



• Have been a successful team player in getting productive results through team effort.
• Generating Daily Center Reports and updating of Customer Complaints.
• Working closely with the new team members to help them understand the Business function effectively.
• Co-ordinate with internal department in case of an Emergency and to follow up for their response.
• Take initiative to learn different business functions to grow with the organization.


Emirates Post Group Holding - Customer Service Representative (IPAVSC)
Dubai, United Arab Emirates
(Aug 2008 – July 2011)



• Handle inbound customer enquiries in the most effective manner and provide timely resolution.
• Have been a successful team player in getting productive results through team effort.
• Generating Daily Call Center Reports and updating of Customer Complaints.
• Monitoring calls and product knowledge of team members regularly to exceed customer experience.
• Working closely with the new team members to help them understand the Business function effectively.
• Handle Priority escalations and provide customer with the most practical solution possible.
• Co-ordinate with internal department in case of an Emergency and to follow up for their response.
• Take initiative to learn different business functions to grow with the organization.


BDPS Software Limited – Faculty cum System Administrator
Kakinada, Andhra Pradesh, India
(May 2006-Jul 2008)



• Imparted Training on Ms-Office(Word,Excel,Powerpoint)
• Training of Multimedia packages(Photoshop)
• Installation and configuration of windows NT 4.0/2000/XP
• System Administration
• Lab maintenance and trouble shooting
• Sharing of application Softwares,Database and hardware peripherals over the network

ACADAMIC PROFILE

• Diploma in Computer Engineering - State Board of Technical Education and Training(SBTET) in Andhra Pradesh, INDIA

• Intermediate - State Board of Intermediate Education

• S.S.C - State Board of Secondary Education