PM/Corporate Services/Business Mgt./CRM Design & Implementation Specialist

To play an integral management role in a challenging & rewarding position in a progressive & forward thinking organization that values professional development, respects individuals and performance skills.

To play an integral management role in a challenging & rewarding position in a progressive & forward thinking organization that values professional development, respects individuals and performance skills.
 With 21+ years of versatile and comprehensive work experience leveraged business process efficiency & development by creative problem solving, defining end-to-end actionable solutions, formation of proprietary methods and management information systems
 Proficient in establishing, developing and monitoring work plans, frameworks or guidelines for supporting global integration of knowledge or information management systems across multiple scenarios
 Track record of mentoring peers and teams on business process management roll-outs in the areas Project Governance frameworks, Human Resources (HR), Training & Development, Operations (includes KPIs & Dashboards reporting & monitoring), Customer Relationship Management (CRM) solutions/systems functionality design and Audit management
 Managed situations of critical problem solving with win-win solutions
 Built committed relationships both with internal and external project groups
 Immensely value and enjoy diversity and collaborate well with teams with excellent communication skills in English to bring in
the desired results of a project

Specialties or Functional Areas: Project Management, Microsoft Dynamics CRM, Corporate Services/Business Support, Project Compliance & Controls, Business Process integration, management & re-engineering, Business requirements gathering (BRS), Data interpretation & analysis, System functional testing, Test Scripts, Business Intelligence Systems (Dashboards, Balance Scorecards, KPIs etc.), Continuous Business Improvement, Project Performance Reporting & Management, Project Business Plans creation and analysis, Knowledge Management Systems & Documentation, Risk Analysis, Training, Development & Mentoring, Sales Management, Audit & Feedback, Information Management & Analysis, IT Systems Development & progression (non-technical), Project Governance & Project Management, Resource Tracking, Mobilization Statistics & Prospecting, Operations Management, Public Relations, Vendor consultation & negotiation, Budget Management, Photography, Life Sciences, Charity

B. Sc. Bachelor of Science (Life Sciences) I Class University of Mysore, India
I-XII Standards English Convent Educated (ICSE (X) & CBSE (XII)) I Class Niligiri Hills, Ootacamund, India
Trainings
From To Training Program Facilitator & Location
28 Nov 10 28 Nov 10 ISO 9001:2008 Internal Audit & Awareness Program Bureau Veritas – Dubai, UAE
03 Aug 08 07 Aug 08 Integrated Document & Records Management IIR Dubai, UAE (Heather Jack – Instructor) 16 Jul 07 19 Jul 07 Financial Budgeting & Cost Control MEIRC Training Institute - Dubai, UAE
25 Jun 06 16 Jul 06 Customer Service Journey Emirates Academy - Dubai UAE
04 Sept 05 05 Sept 05 SAP – Enterprise System Implementation EDS (Electronic Data Systems) India
Jun 94 Jun 94 Introduction to Quality Management Essar Sisco Ship Mgt. Company Ltd., India

 Certificate of Merit awarded by EDS (Electronic Data Systems) India Pvt. Ltd. Now a HP company for contributions to designing the operations & administrative workflows in the successful implementation of the Enterprise System Implementation (SAP-ERP) for India operations
 Academic proficiencies Std XI (1st), Std XII (2nd)
 Received the ‘Outstanding Student Award’ for the Science stream (CBZ) at graduate level (B.Sc. - Bachelor of Science) in college