laila issa CV
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Education: 4
Experience: 9 years
Relocation: No
| Industry Experience |
| 9 years |
|
Other |
Career Objective
to be a group leader . Always looking to improve myself.
Professional Experience
Experience:
Customer relation section 2008 - 2013
- Analysis the customer complain & get feedback soon
- Follow up with the concern departments to carry corrective action on time & communicate to customer.
- Co- operation & dealing with difference department
- Analyze work problems & suggest solutions
- Meet the needs of the internal & external customer
Customer service 2005 – 2008
In Omantel
- Respond to customer inquiries & questions.
- Issue Ticket with clear description of customer ‘s problem
Claims motor section 2003 – 2005
In Dhofar Insurance Company
- Carries out receptionist duties from the main office
- Open a file for each customer claim
- Send approval to motor carriage to start the work
- Explain the rule & get feedback to the customer
Eductation
Education:
- Bachelor Degree in Business Administration, in Arab Open University. 2013 (English).
- 2004, Diploma in Professional Insurance certificate in Bahrain institute of Banking.
- Completed Foundation English language & Financial English course in Institute of Banking & Financial studies.
Short courses:
- - typing in Arabic & English.
- Completed course in windows & excel
- Completed customer service academy in Dubai.
- Neuro – linguistic programming.
- Member with omantel toastmasters club
Certification
Short courses:
- - typing in Arabic & English.
- Completed course in windows & excel
- Completed customer service academy in Dubai.
- Neuro – linguistic programming.
- Member with omantel toastmasters club
Skills:
- Work well with team member.
- Volunteering at mawaleh health center.
- Doing some activities with training center.
- Write Arabic pomes and publishing
- Desire to learn , develop skills & creative person
- Work without continuous supervision
- face challenges
- Contribution in a achieving goals
Additional Information
Laila is a creative person, work hard, love people and love life, so humanity where team work need and so organized at the same time , respect others different , love to face challenge . I published my first book on 2014.
Bachelor Degree in business with marketing.
Working in Omantel at the current time at consumer relations, doing some activities with training center in UK at summer time as group leader.
Always looking to improve myself.
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